Healthcare Call Center Specialist (Fresh Grads Welcome)

PMCare; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare service provider in Subang Jaya is seeking a Customer Support Representative to manage incoming calls and inquiries related to healthcare benefits. Responsibilities include answering member queries, handling complaints, and issuing letters of guarantee for care. Candidates should hold a degree, possess strong communication skills, and be adaptable to shift work. Fresh graduates are welcomed, making this a fantastic opportunity to start your career in healthcare support.

Qualifications

• Candidate must possess at least a Degree in any field.
• Fresh grads are encouraged to apply.
• Strong inter-personal skills, ability to relate well to customers.

Responsibilities

• Operate the telephone stations to receive, filter and transmit all incoming calls.
• Answer incoming enquiries from members and clients regarding healthcare programs.
• Channel complaints to internal units and ensure members are informed about outcomes.

Skills

Strong verbal communication skills

Active listening

Problem solving skills

Customer focus

Adaptability to different personality types

Ability to multi-task

Education

Degree in any field

Tools

PC software

Email

Internet skills

Job description

A healthcare service provider in Subang Jaya is seeking a Customer Support Representative to manage incoming calls and inquiries related to healthcare benefits. Responsibilities include answering member queries, handling complaints, and issuing letters of guarantee for care. Candidates should hold a degree, possess strong communication skills, and be adaptable to shift work. Fresh graduates are welcomed, making this a fantastic opportunity to start your career in healthcare support.