Audit à United States

Oversee and manage the day-to-day operations of the shopping mall, including all aspects of property management, tenant relations, and contracted services such as facility management, cleaning, security, and maintenance.

Ensure smooth mall operations that support retailer success and provide a safe, welcoming, and enjoyable shopping experience for customers.

Responsibilities:

Supervise daily mall operations to uphold high-quality service standards, ensuring tenant and customer satisfaction.

Coordinate and monitor the performance of mall staff and third-party contractors (e.g., maintenance, security, cleaning, pest control, waste management, administration, and customer service).

Organize and conduct tenant meetings to address complaints and review emergency procedures, communication protocols, pending work, and overall security matters.

Maintain strong liaison with municipal emergency services such as the Police and Fire Department to ensure preparedness and compliance.

Proactively identify and report potential health and safety risks that may impact employees, contractors, or the general public.

Monitor tenant compliance with operational standards (e.g., store appearance, merchandise display, business hours, waste management, and signage) through audits and surprise inspections; enforce compliance through warnings or lease penalties as necessary.

Ensure adherence to mall operating policies and procedures by tenants, contractors, and service providers, including Occupational Health and Safety (OHS) requirements.

Implement cost-cutting programs with defined targets while enhancing operational efficiency across all functional areas.

Maintain high-quality property standards through daily inspections and scheduled preventive maintenance covering cleanliness, air-conditioning, lighting, equipment, and overall mall facilities.

Lead, guide, and mentor a team of approximately 45 staff across departments.

Identify potential talent and support professional development initiatives.

Ensure timely collection of payments from tenants (rent, deposits, charges) and coordinate vendor payments.

Verify that all invoices align with budget authority levels and collaborate with finance for compliance.

Maintain accurate and up-to-date documentation related to mall operations (e.g., insurance, approvals) and tenant affairs (e.g., leases, permits, licenses).

Handle tenant, customer, and visitor disputes professionally with the support of security, ensuring smooth mall operations and minimal disruption.

Oversee day-to-day mall operations and enforce preventive maintenance programs.

Deliver effective building inspections and uphold best practices.

Ensure safety, cleanliness, and security throughout the mall premises—including parking areas, service corridors, toilets, and common areas—by maintaining proper procedures and operational readiness.

Manage car park operations and control traffic flow within and around the mall premises for smooth vehicle and pedestrian movement.

Supervise maintenance of critical infrastructure such as lifts, generators, HVAC systems, plumbing, water supply, and surveillance systems by coordinating with internal technicians and external vendors.

Assist in the preparation and monitoring of operational and capital expenditure budgets in coordination with mall and operations managers.

Requirements:

At least a Diploma in Estate Management, Building, Mechanical & Electrical Engineering or equivalent.

Minimum of 2 years of relevant working experience

Experience in property management, shopping complex or retail environment with involvement in asset enhancement projects will be an added advantage.

Fluent in English, Bahasa Malaysia and Mandarin will be added an advantage.

Self-driven and able to work within tight deadlines.

Possess strong leadership, people management and interpersonal skills.

Flexible and result oriented in approach.

Proven ability to manage multiple projects simultaneously, set priorities effectively, and resolve issues promptly and efficiently.

Computer literate with good report writing skills.

Well-versed in Microsoft Office Suite, including

Word, Excel and PowerPoint.

Understanding of Profit and Loss (P&L) statements and financial performance analysi

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Operations Executive? Which of the following Microsoft Office products are you experienced with?

Retail & Consumer Products 101-1,000 employees

Hatten Group is an establish company in Malacca with three core businesses comprising property development, investment and management. We are strongly committed to each person within the Hatten family, to help each one of us to realize our full potential. We offer opportunities for fulfilling careers, continuous professional development and personal growth to all employees. Hatten Group is now embarking on an exciting expansion program and is looking for motivated and committed individuals with good academic results or a professional track record, with strong communication and interpersonal skills. If you are ambitious and able to thrive in a fast-paced environment, JOIN US NOW, IN HATTEN U EXCEL INDEPENDENTLY! HistoryOur HeritageHatten Group Sdn. Bhd. (“Hatten Group”) was incorporated to spearhead a group of companies involved in Property Development, Management & Investment. Each of these companies’ shareholders and directors are unified in a vision to develop, maintain, invest and manage the property and other investment sectors.Hatten Group aims to achieve its vision of being one of the top ten (10) largest property development and management groups in Malaysia by the year 2020. Working towards this, Hatten Group has assembled a team of experienced professionals with expertise from various fields as the directors and managers of its group member companies. The ultimate vision is to develop their repertoire of distinctive assets in the hospitality, commercial complex and management sectors of the property industry. Hallmark BeginningHatten started out big – with the development of Dataran Pahlawan Melaka Megamall (“Dataran Pahlawan”). Despite industry detractors and numerous other nay-sayers, Dataran Pahlawan was successfully developed into what it is today – the flagship of the Hatten Group. There were numerous obstacles to be overcome as this was a very sensitive development due to its location in the heart of Melaka’s lineage.Fresh from the landmark success of Dataran Pahlawan, Hatten Group has set its sights on further expansion seeking to propagate its properties and diversify its developments under the “Hatten” emblem throughout Malaysia and, in the future, globally.

Hatten Group is an establish company in Malacca with three core businesses comprising property development, investment and management. We are strongly committed to each person within the Hatten family, to help each one of us to realize our full potential. We offer opportunities for fulfilling careers, continuous professional development and personal growth to all employees. Hatten Group is now embarking on an exciting expansion program and is looking for motivated and committed individuals with good academic results or a professional track record, with strong communication and interpersonal skills. If you are ambitious and able to thrive in a fast-paced environment, JOIN US NOW, IN HATTEN U EXCEL INDEPENDENTLY! HistoryOur HeritageHatten Group Sdn. Bhd. (“Hatten Group”) was incorporated to spearhead a group of companies involved in Property Development, Management & Investment. Each of these companies’ shareholders and directors are unified in a vision to develop, maintain, invest and manage the property and other investment sectors.Hatten Group aims to achieve its vision of being one of the top ten (10) largest property development and management groups in Malaysia by the year 2020. Working towards this, Hatten Group has assembled a team of experienced professionals with expertise from various fields as the directors and managers of its group member companies. The ultimate vision is to develop their repertoire of distinctive assets in the hospitality, commercial complex and management sectors of the property industry. Hallmark BeginningHatten started out big – with the development of Dataran Pahlawan Melaka Megamall (“Dataran Pahlawan”). Despite industry detractors and numerous other nay-sayers, Dataran Pahlawan was successfully developed into what it is today – the flagship of the Hatten Group. There were numerous obstacles to be overcome as this was a very sensitive development due to its location in the heart of Melaka’s lineage.Fresh from the landmark success of Dataran Pahlawan, Hatten Group has set its sights on further expansion seeking to propagate its properties and diversify its developments under the “Hatten” emblem throughout Malaysia and, in the future, globally.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as an Operations Executive