Airport Operations & Customer Service Coordinator

Malaysia Airports; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading airport management company is looking for an Admin/Operations Assistant at Bakelalan Airport. The role requires overseeing airport operations to ensure compliance and efficiency, managing teams, and ensuring high standards in customer service. The ideal candidate has a strong background in airport operations, good communication skills in both Bahasa and English, and is a Malaysian citizen. This is an important position that underpins smooth airport functionality and quality service delivery.

Qualifications

• Minimum 1 year relevant working experience is preferable.
• Must be a Malaysian citizen.

Responsibilities

• Assist Senior Operation Officer in monitoring operations territories.
• Manage personnel working in shift to ensure operation efficiency.
• Ensure departure and arrival formalities meet set standards.
• Attend to customer complaints and ensure satisfaction.
• Coordinate with other units for facility operation.

Skills

Basic knowledge in Airports Operations

Good knowledge in Microsoft Office

Good communication and writing in Bahasa and English

Education

SPM with Credit in Bahasa, Pass in English and Mathematics

Job description

A leading airport management company is looking for an Admin/Operations Assistant at Bakelalan Airport. The role requires overseeing airport operations to ensure compliance and efficiency, managing teams, and ensuring high standards in customer service. The ideal candidate has a strong background in airport operations, good communication skills in both Bahasa and English, and is a Malaysian citizen. This is an important position that underpins smooth airport functionality and quality service delivery.