Admin & Operations Assistant

Malaysia Airports; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading airport management company is looking for an Admin/Operations Assistant at Bakelalan Airport. The role requires overseeing airport operations to ensure compliance and efficiency, managing teams, and ensuring high standards in customer service. The ideal candidate has a strong background in airport operations, good communication skills in both Bahasa and English, and is a Malaysian citizen. This is an important position that underpins smooth airport functionality and quality service delivery.

Qualifications

• Minimum 1 year relevant working experience is preferable.
• Must be a Malaysian citizen.

Responsibilities

• Assist Senior Operation Officer in monitoring operations territories.
• Manage personnel working in shift to ensure operation efficiency.
• Ensure departure and arrival formalities meet set standards.
• Attend to customer complaints and ensure satisfaction.
• Coordinate with other units for facility operation.

Skills

Basic knowledge in Airports Operations

Good knowledge in Microsoft Office

Good communication and writing in Bahasa and English

Education

SPM with Credit in Bahasa, Pass in English and Mathematics

Job description

This job is for an Admin/Operations Assistant at Bakelalan Airport. You might like this job because you'll help ensure smooth airport operations, support team management, and interact with travelers, focusing on excellent service!

Admin/Operations Assistant - Operations MASB @ Bakelalan

Job Description

POSITION GENERAL SUMMARY

• To assist the Senior Operation Officer in the monitoring of the operations territories and ensure compliance with all related documents. To coordinate with all units especially after office hour as to ensure operations of the airport run smoothly and expeditiously.

ESSENTIAL POSITION FUNCTIONS

• Manage all personnel working in his/her shift to ensure efficiency of operation
• Monitoring facilities serviceability and ensure fault are rectified
• Monitor cleaning to ensure contractor meet standard set
• Ensure departure and arrival formalities meet standard set
• Attend to complaints by customers and air travellers
• Attend to VVIP movement and vendor and give necessary assistance
• Liase with other agencies to ensure smooth running of airport
• Represent Senior Operation Officer in case emergency develop until released
• Send necessary report to AOC or MASB HQ as directed by Airport Manager
• Ensure concessionaire provide quality services and follow operations hours specified
• To carry out any directive by airport higher authority
• To ensure highest standard of cleanliness in the terminal building and ensure cleaning contractor follow the contract
• To ensure all facilities/equipment are operational at all time
• To ensure all directives being carried out and obeyed for the smooth running of terminal operatiobns
• To carry out survey for airport efficiency evaluation
• To ensure highest standards of operational requirement is achieved according to the standard set by the management (daily inspection of all areas is required)
• To handle and resolve all customers complaint
• To coordinate with other units as to ensure all facilities provided are in good working condition

Skills

• Basic knowledge in Airports Operations
• Good knowlegde in Microsoft Office
• Good communication and writing in Bahasa and English

Relevant Industries

Preferable with minimum 1 year relevant working experience

Education

SPM with Credit in Bahasa, Pass in English and Mathematics

Additional Information

Open for Malaysian citizens only. Please be reminded that only online applications will be entertained. Applications should reach us no later than 30 January 2026 Only shortlisted candidates will be notified.

Job Segment: Operations Manager, Inspector, Administrative Assistant, Operations, Quality, Administrative

Embraces differences in social and cultural backgrounds, promoting an inclusive work environment.

Equal employment and promotion opportunities for all employees, fostering professional growth.

Customer Satisfaction Focus

High priority on customer service, encouraging continuous improvement to enhance passenger comfort and experience.

Malaysia Airports manages and operates 39 airports in Malaysia and one international airport in Istanbul, Turkey. The 39 airports in Malaysia comprise of 5 international, 16 domestic and 18 Short Take-Off and Landing Ports (STOL Ports). Malaysia Airports is the company that helps connect the country – bringing together remote, rural communities with the vibrant cities and providing the country’s premier gateway to...