Admin & Operations Assistant

Malaysia Airports Holdings Berhad; Miri; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading airport management company is looking for an Admin/Operations Assistant to support the Senior Operation Officer in monitoring airport operations and ensuring compliance with standards. Responsibilities include managing staff during shifts, addressing customer complaints, and liaising with agencies for smooth airport functioning. Ideal candidates will have experience in a similar environment and strong leadership and communication skills. This role may require after-hours coordination.

Qualifications

• Ability to manage personnel effectively during shifts.
• Experience with customer service in airport operations.
• Knowledge of airport operational standards and compliance.

Responsibilities

• Manage personnel to ensure operational efficiency.
• Monitor facilities and ensure compliance with service standards.
• Attend to customer complaints and assist VVIP movements.

Skills

Leadership

Communication

Problem-solving

Job description

Admin/Operations Assistant - Operations MASB @ Bakelalan

To assist the Senior Operation Officer in the monitoring of the operations territories and ensure compliance with all related documents. To coordinate with all units especially after office hour as to ensure operations of the airport run smoothly and expeditiously.

ESSENTIAL POSITION FUNCTIONS

• Manage all personnel working in his/her shift to ensure efficiency of operation
• Monitoring facilities serviceability and ensure fault are rectified
• Monitor cleaning to ensure contractor meet standard set
• Ensure departure and arrival formalities meet standard set
• Attend to complaints by customers and air travellers
• Attend to VVIP movement and vendor and give necessary assistance
• Liase with other agencies to ensure smooth running of airport
• Represent Senior Operation Officer in case emergency develop until released
• Send necessary report to AOC or MASB HQ as directed by Airport Manager
• Ensure concessionaire provide quality services and follow operations hours specified
• To carry out any directive by airport higher authority
• To ensure highest standard of cleanliness in the terminal building and ensure cleaning contractor follow the contract
• To ensure all facilities/equipment are operational at all time
• To ensure all directives being carried out and obeyed for the smooth running of terminal operatiobns
• To carry out survey for airport efficiency evaluation