Tour Operations Executive

ICE Holidays Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A premier travel company in Johor Bahru is seeking a Tour Operations Executive to supervise complete tour operations. The role requires a minimum of 2 years in the travel industry, along with strong skills in itinerary planning and customer service. Knowledge of GDS systems is essential, and proficiency in English and Malay is required, with Mandarin as an asset. This full-time position includes several employee benefits like insurance, travel discounts, and annual leave, along with a competitive salary range of RM3,000.00 - RM4,000.00.

Benefits

Annual Company trip

Group PA insurance

Yearly Bonus

Performance appraisal reviews

Outpatient medical coverage

Employee travel discounts

Company uniform provided

Monthly training arrangements

Team Building events

Company sports & recreation

Qualifications

• Minimum 2 years of experience in the travel industry or relevant background.
• Fluency in English and Malay; Mandarin is a plus.
• Comfortable with long hours on computers and phones.

Responsibilities

• Assist in all aspects of tour operations.
• Book flights through GDS systems.
• Maintain records for business transactions.
• Support sales and departures of tour packages.
• Educate customers on products and offer support.
• Participate in field work including airport duties.

Skills

Planning itineraries

Flight booking (GDS systems)

Documentation skills

Customer support

Attention to detail

Basic computer skills

Tools

Outlook

Excel

Word

PowerPoint

Job description

Overview

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region. We are committed to delivering exceptional travel experiences and high-quality travel products. The Tour Operations Executive (Johor Region) will play a critical role in overseeing the end-to-end process of tour operations, ensuring smooth execution, and delivering high-quality services to our B2B partners.

This is a full-time on-site role at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Salary Range: RM3,000.00 - RM4,000.00

Responsibilities

• To assist in all aspect of tour operations; including itinerary planning, costings, air tickets and ground arrangements, attractions, and other day-to-day activities.
• To assist in doing flight booking through the GDS system (Travelport, Saber and Amadeus).
• To compile and maintain records of business transactions to ensure all documentations are properly filed.
• Recording orders for all related tour services.
• To provide full support for tour packages sales and departures.
• To educate customers and partners on products, destination knowledge, and provide all relevant customer support.
• To participate in all field work, including Airport duties and travel fairs.

Requirements

• Requires candidates with minimum 2 years of working experience in the Travel industry.
• Fresh graduates with relevant backgrounds and willing to learn are welcomed.
• Preferred Language(s) (write, read & speak) - English & Malay, those that can converse in Mandarin will be an added advantage.
• Good follow up skill and highly attentive to enquiry.
• Comfortable working with computer and mobile phone in long hour.
• Basic computer skill (Outlook, Excel, Words and PowerPoint).
• Willing to travel when necessary (company will provide allowance if necessary).

Location: City Square Office Tower, Johor Bahru

Benefits

• Annual Company trip (For Confirmed Employees)
• Group PA insurance (For Confirmed Employees)
• Yearly Bonus depending on Company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, payslips etc)
• Atleast once a year Team Building arrangements
• Monthly / Weekly Company sports & recreations for everyone

Application questions

Your application will include the following questions:

• What\'s your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How many years' experience do you have as a Tour Operation Officer?
• How much notice are you required to give your current employer?

Note: This job description reflects the current responsibilities and requirements and may be subject to change without notice.