Assistant Station Head

Malaysia Airlines Berhad; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading airline company in Malaysia is seeking an experienced Assistant Station Head to assist in managing the overall airport operations. The role requires a minimum of 5 years in Airport Operations with at least one year in a supervisory position. Candidates must be fluent in French and have strong oversight skills. You will ensure compliance with safety standards and service delivery across all customer touchpoints. This position offers an opportunity to work within a dynamic and compliance-focused environment.

Qualifications

• Minimum of 5 years' experience in Airport Operations, including 1 year in a supervisory role.
• Fluency in French is required.
• Must have the legal right to work in France.

Responsibilities

• Assist in overseeing all ground operations adhering to safety and regulatory requirements.
• Support SH in airport operations including training, documentation, and compliance.
• Ensure that service quality targets are consistently met across ground operations.

Skills

Understanding aviation regulations

Strong oversight skills

Stakeholder engagement

Tools

Microsoft Office

Job description

Career Opportunities: Assistant Station Head, CDG (22605)

Assistant Station Head is responsible and accountable to support and assist Station Head (SH) to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is also responsible to assist SH to ensure consistent service delivery in accordance with the company's set services standards and meet or exceed the company's KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.

Key Accountability

• Assist the SH in overseeing all ground operations, ensuring compliance with safety, security, regulatory requirements, and adherence to airline policies, procedures, and the Ground Operations Manual.
• Responsible to support SH for the airline's overall ground operations at the airport
• Responsible to support SH to ensure the airline's ground operations are in full compliance to all safety, security, regulatory requirement and all airline's policies, procedures and operating manual.
• Undertake an oversight function on all outsourced functions perform by appointed GSP and vendors.
• Responsible to support SH to ensure delivery of all airline's products and services at all ground customer touchpoints consistently meet and exceed the service quality target set.
• Responsible to support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions as outlined in the Ground Operations Manual.
• Perform any other duties as required by SH / Regional Head / Management / stipulated in the Ground Operations Manual (GOM) to support the smooth running of airport operations and ensure alignment with organizational goals.

Qualifications & Working Experience

• Minimum of 5 years' experience in Airport Operations, including at least 1 year in a supervisory position.
• Must have the legal right to work in France.
• Fluency in French language is required.
• Proficient in Microsoft Office applications.

Areas of Experience

• Understanding local and international aviation regulations, security protocols, and Malaysia Airlines' policies to ensure operations meet all legal and safety standards.
• Strong skills in overseeing ground operations, including crisis management, resource allocation, and performance tracking.
• Proficiency in engaging with internal and external stakeholders to foster effective collaboration.

Personality Traits

• Ensure the consistent delivery of high-quality services across all aspects of the station's operations, maintaining accountability for service standards.
• Manage and control funds, account receivables, payables, and costs within the approved budget, while ensuring compliance with communication, statutory, and legal requirements.
• Establish and maintain strong relationships with key personnel in government agencies and external parties to maximize business opportunities for the company.