Senior Reservations Executive

Asian Trails (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading destination management company in Kuala Lumpur is urgently seeking a Senior Reservations Executive to manage inbound reservations and coordinate services with hotels and suppliers. The ideal candidate should have 3-5 years of experience in the travel industry, a diploma or degree in hospitality, and good command of English. The position offers competitive salary, performance-based incentives, and opportunities for career growth in a dynamic environment.

Benefits

Competitive salary

Performance-based incentives

Comprehensive training and support

Qualifications

• Minimum 3 - 5 years experience in a travel & tourism company, preferably DMC or inbound tourism.
• Good command of English, both verbally and in writing.
• Knowledge of Malaysia and Singapore as destinations is essential.

Responsibilities

• Handle reservations and quotations for individual and group travel requests.
• Create and advise tailor-made travel packages.
• Maintain relationships with suppliers and customers.

Skills

Customer service

Travel planning

Communication

Education

Diploma/Degree in hospitality and tourism

Tools

Destination Management software

Microsoft Office (Excel, Word, Outlook)

Job description

Senior Reservations Executive (Urgent Hiring)

Asian Trails is a leading destination management company with full-service operations across East and South East Asia. Our services include wholesale leisure arrangements, meeting and conference organization, team building, incentive travel, airport transfers, hotel bookings and a range of tour packages that cover cultural, historical, social and adventure-based programs. Headquartered in Bangkok, we operate in Cambodia, China, Indonesia, Laos, Malaysia, Singapore, Myanmar, Thailand and Vietnam. Our specialist destination management professionals provide the best leisure and travel services available, aiming to offer guests a deeper experience beyond the standard tour.

Purpose of the role

Reservation Executive (Inbound) is a key component of the complete reservation process, including receiving requests from travel agents abroad (e.g., Europe/Asia), preparing offers and quotations, timely follow-up, and booking of all services with branch offices, hotels and suppliers in Malaysia and Singapore. Based in Kuala Lumpur, you will also be responsible for preparing and booking travel-related services with hotels and other suppliers, as well as the invoicing process and payment collection.

Responsibilities

• Handle reservations and quotations for both individual and group travel requests and related requirements.
• Create and advise tailor-made travel packages and ensure all relevant data is uploaded in Asian Trails’ administration system.
• Coordinate with Contracting, Operations and Finance departments for accommodations, land services and payment/booking matters.
• Maintain excellent business relationships with suppliers and customers.

Qualifications

• Diploma/Degree in the hospitality and tourism industry.
• Min 3 - 5 years experience in a travel & tourism company, preferably DMC or inbound tourism.
• Good command of English – both verbally and in writing – is essential.
• Knowledge of Malaysia and Singapore and their destinations is a must.
• Experience with Destination Management software and strong command of Microsoft Office applications (Excel, Word, Outlook) is an advantage.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career growth and development within a leading travel company.
• Comprehensive training and support to enhance job skills and knowledge.
• A dynamic and multicultural work environment with a focus on teamwork and collaboration.

Application questions

1. What’s your expected monthly basic salary?
2. How much notice are you required to give your current employer?
3. Are you willing to undergo a pre-employment medical check?
4. Are you willing to undergo a pre-employment background check?

What can I earn as a Reservations Executive