Specialist Benefit Services

Malaysia Airlines Berhad; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading aviation company is seeking a qualified professional for the Medical Benefits Coordinator role. This position requires a degree in Human Resources or related fields and 4-5 years of experience in benefits administration. The successful candidate will analyze medical benefits usage data, recommend program enhancements, and manage vendor relationships. This role is based in Kuala Lumpur and involves ensuring compliance with regulations while addressing employee queries regarding medical benefits.

Qualifications

• 4–5 years of experience in benefits administration, preferably with a focus on medical benefits.
• Understanding of healthcare regulations, including insurance coverage.

Responsibilities

• Analyze utilization data and trends to evaluate the effectiveness of the medical benefits program.
• Recommend enhancements to the medical benefits package based on utilization and feedback.
• Develop and implement policies related to medical benefits.
• Prepare and monitor contracts with third-party administrators.
• Manage relationships with vendors to ensure service delivery.

Skills

Analytical skills

Interpersonal skills

Problem-solving skills

Education

Degree in Human Resources, Business Administration, or Healthcare Administration

Job description

Requisition ID22752-Posted -Kuala Lumpur International Airport-HC - People Potential & Organisational Design-Group Human Capital

Position Summary

This position is responsible to liaise with third parties on medical services provided to Malaysia Aviation Group (MAG) employees and attend to medical-related queries by analyzing and identifying the solutions to ensure compliance, competitiveness, and alignment with the Group Human Capital Corporate Policy (GHCCP) and Employment Terms & Conditions.

Key Accountabilities

• Data Analysis: Analyze utilization data and trends to evaluate the effectiveness of the current medical benefits program.
• Program Enhancement: Recommend enhancements and improvements to the medical benefits package based on utilization, industry trends, and employee feedback.
• Policy Development: Develop and implement policies and procedures related to medical benefits to remain on par with the market.
• Contract Management: Prepare and ensure contracts with TPAs and in-house clinics are valid and monitor performance according to contractual agreements.
• Vendor Relations: Manage relationships with third-party administrators (TPA) and private hospitals to ensure high-quality service delivery.
• Internal Communication: Coordinate with other units to promote awareness and understanding of benefits offerings through various communication channels.
• Issue Resolution: Address employee inquiries and concerns related to medical benefits promptly and effectively.
• Case Management: Manage employee medical issues from start to end as per company guidelines and provide solutions regarding medical issues.
• Budgeting: Prepare the yearly budget for medical utilization based on past year trends and other factors.
• Administration: Oversee the administration of medical benefits enrollment, changes, and terminations, ensuring accuracy and timeliness.

Qualifications and Working Experience

• Degree in Human Resources, Business Administration, or Healthcare Administration.
• 4–5 years of experience in benefits administration, preferably with a focus on medical benefits.

Areas of Experience

• Understanding of healthcare regulations, including insurance coverage.
• Familiarity with medical terminology

Personality Traits

• Excellent interpersonal skills and public relations.
• Exceptional service orientation.
• Detail-oriented with strong analytical, evaluative, and problem-solving skills.