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1,558

Administration jobs in Malaysia

Customer Service Officer (Nationwide)

AFFIN Group

Seberang Perai
On-site
MYR 100,000 - 150,000
22 days ago
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Project Engineer (Civil & Structure)

Solarvest

Petaling Jaya
On-site
MYR 60,000 - 80,000
22 days ago

DevOps

WAHDAH

Hang Tuah Jaya Municipal Council
On-site
MYR 150,000 - 200,000
22 days ago

IT Admin

Konica Minolta Malaysia

Petaling Jaya
On-site
MYR 100,000 - 150,000
22 days ago

Head of HR, Malaysia, Thailand & Vietnam

BD

Kuala Lumpur
On-site
MYR 120,000 - 160,000
22 days ago
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Assistant Manager, Business Development

Berjaya Hospitality Group

Kuala Lumpur
On-site
MYR 50,000 - 70,000
22 days ago

Process Executive - Claims Excellence (Cantonese Speaker)

Cognizant

Kuala Lumpur
On-site
MYR 100,000 - 150,000
22 days ago

Assistant Manager

MGB Berhad

Petaling Jaya
On-site
MYR 60,000 - 80,000
22 days ago
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Service Supervisor - Outdoor (Glenmarie, Shah Alam)

Rentokil Pest Control South Africa

Shah Alam
On-site
MYR 20,000 - 100,000
22 days ago

Executive, Business Development

Berjaya Hospitality Group

Kuala Lumpur
On-site
MYR 45,000 - 65,000
22 days ago

Country Manager

JD.com

Kuala Lumpur
On-site
MYR 150,000 - 250,000
22 days ago

Registrar

Asian International Arbitration Centre

Kuala Lumpur
On-site
MYR 120,000 - 160,000
22 days ago

Customer Service Officer (Nationwide)

AFFIN Group

Kulim
On-site
MYR 30,000 - 45,000
24 days ago

Assistant Manager, Custody Settlements M/F

Crédit Agricole Group

Putrajaya
On-site
MYR 20,000 - 100,000
24 days ago

Business Intelligence Analyst

Arrow Components

Penang
On-site
MYR 150,000 - 200,000
24 days ago

P&A COE Analyst

Kimberly Clark Malaysia

Malaysia
On-site
MYR 80,000 - 120,000
24 days ago

Senior Sales Executive (Mandarin Speaker)

Superior Property Development Sdn Bhd

Ayer Hitam
On-site
MYR 150,000 - 200,000
24 days ago

Panel Support Specialist (Mandarin Speaker -Customer Support)

NielsenIQ

Kuala Lumpur
Hybrid
MYR 100,000 - 150,000
24 days ago

HR Business Partner

Woh Hup (Private) Limited

Johor
On-site
MYR 60,000 - 80,000
24 days ago

Maintenance Technical Supervisor

Prysmian

Malacca City
On-site
MYR 100,000 - 150,000
24 days ago

Civil Engineer

Sarawak Infectious Disease Centre (SIDC)

Kuching
On-site
MYR 100,000 - 150,000
24 days ago

Senior Finance and Account Executive

ACCA Careers

Kuala Lumpur
On-site
MYR 60,000 - 80,000
25 days ago

Clinical Trial Payment Specialist (Korean Speaker)

Roche

Petaling Jaya
On-site
MYR 60,000 - 80,000
25 days ago

Senior Manager Operations Planning & Controlling

Infineon Technologies

Malacca City
On-site
MYR 100,000 - 120,000
25 days ago

Cost Manager MEP

Turner & Townsend

Kuala Lumpur
On-site
MYR 100,000 - 150,000
26 days ago

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Similar jobs:

Business Administration jobsOffice Administration jobs
Customer Service Officer (Nationwide)
AFFIN Group
Seberang Perai
On-site
MYR 100,000 - 150,000
Full time
22 days ago

Job summary

A leading financial institution in Penang is seeking a dedicated Operational Officer to oversee branch activities, ensure compliance with regulations, and enhance the customer experience. You will be responsible for managing cash flow, customer interactions, and internal audits. The ideal candidate has strong operations experience and a focus on customer satisfaction. This role presents a competitive salary and opportunities for professional growth.

Benefits

Professional development opportunities
Comprehensive health benefits

Qualifications

  • Proven experience in bank operations or related areas.
  • Strong customer focus with the ability to resolve complaints.
  • Knowledge of compliance regulations and internal policies.

Responsibilities

  • Manage daily operational activities in the branch.
  • Ensure adherence to compliance and regulatory requirements.
  • Enhance customer experience through service excellence.

Skills

Customer service
Compliance monitoring
Cross selling
Cash management
Team management

Education

Relevant banking qualifications

Tools

CCTV monitoring systems
Banking software
Job description

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose
  • To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank's internal policy and regulatory requirement.
  • Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
  • To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.
Accountabilities
Financial
  • To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target.
  • Prevention of Fraud and Losses (internal and external).
  • To effectively control and monitor cost as per approved budget.
  • Achieve branch Transactional Fee based income target as given.
  • Achieve branch Lead Generation Fee Based Income target as given.
Process
  • Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc
  • Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD.
  • Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book.
  • Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM.
  • Check and review error correction and checking of daily vouchers.
  • To verify overall cash balancing, related critical reports and cheque confirmation.
  • Processing of daily Incheqs/OCS cheque as per procedures and guidelines
  • Protect the assets of branch and ensure its proper outlook (internal and external).
  • Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly.
  • To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal
  • Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency.
  • Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses.
  • Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
  • Ensure timely submission of reports.
  • Check & review error correction.
  • Checking of daily vouchers.
  • Security & Maintenance Coordinator
  • Digital Video Recorder (DVD) & Close Circuit Television (CCTV)
  • Maintain the upkeep and storage of telephone recorder
  • Verify clear image is displayed on CCTV monitor
  • DVR is in working condition & sufficient space for recording
  • Alarm Monitoring
  • Responsible for alarm testing once a month
  • Managing Security Personnel
  • To ensure verification of third party vendors accessing the premise
  • Electrical and mechanical appliances in working order and neatly displayed
  • Maintain branch cleanliness and promote conducive environment for both customers and staff
  • Responsible for management of IT/Non IT Asset/Fixed Assets
  • Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing
  • Recommend for write off of assets with written down book value
  • Others -Storage and Archival Coordinator
  • Stationeries are systematically arranged and quantity is not excessive
  • Relevant pages/documents of account opening and vouchers are kept in a locked environment
  • Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual
  • Ensure timely reporting of any lapses via Oprisk System within timeline.
  • Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office.
  • Reporting of Suspicious Transaction.
  • Responsible for the renewal of all contracts and licences.
Customer
  • Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
  • Ensure accuracy and error free in service delivery.
  • Handle customer complaint and resolution within SLA.
  • To manage the Safe Deposit Box facilities for all customer accounts.
  • To ensure data key in the CIF is accurate
  • To manage the branch staff and facilities appearance in line with the Bank’s standard.
  • Provide transaction/support activities for all customer accounts
  • Provide on-going account maintenance support
  • Provide financial services information
  • Solve customer inquiries promptly
  • Monitor and support the collection and maintenance of high quality customer information.
  • To process the following :
  • Cheque book requisition
  • CASA maintenance
  • Documents for Account Services
  • Request for Audit Confirmation to Credit Administration
  • To observe deadlines on ad-hoc assignments
People
  • Resource management i.e. annual leave / attendance / branch meeting.
  • Provide well managed, competent / customer-oriented staff
  • Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.
Corporate Social Responsibility
  • Social Commitment activities involvement
Other Responsibilities
  • Relief duties- ABM/BM
  • To administer other operational support functions.
  • To manage and undertake ad-hoc assignments assign by management from time to time.
  • Main holder to Vault & Self Service Machines.
Learning & Growth
  • To involve and contribute to any special project organise by branch.
  • Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth.
  • To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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