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Team Lead - Customer support (Call Operations - Cantonese Speaker)
Résumé du poste
A leading multinational corporation in Kuala Lumpur is seeking a customer service advisor to resolve customer queries efficiently. This role requires 3-5 years of experience in customer service within the insurance or financial industry and strong communication skills. Proficiency in Cantonese is essential to assist customers effectively. Join a dynamic team providing exemplary service in a professional environment.
Qualifications
- 3 - 5 years of customer service experience in the insurance or financial industry.
- Strong knowledge of healthcare and medical insurance products.
- Ability to communicate professionally with Cantonese speaking customers.
Responsabilités
- Handle enquiries through phone/live chat and provide extraordinary service.
- Address members’ enquiries effectively and ensure satisfactory service quality.
- Provide support to junior advisors in service delivery and operations.
Connaissances
Be the best-in-class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre-claim journey.
- Handle enquiries through phone/live chat and provide extraordinary service to our customers in a professional and timely manner
- Address members’ enquiries effectively and maintain satisfactory quality of customer service
- Make appropriate recommendations to meet customers’ expectation
- Escalate enquiries, when necessary, in line with internal guidelines
- Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors.
- With 3 - 5 years of CS experience in insurance or financial industry
- Good knowledge of healthcare and medical insurance product
- Good communication skills and professional telephone manner
- Strong sense of responsibility with high level of integrity and trust
To deal with customers instantly and majority of the callers would be Cantonese speaking
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.