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About Us

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring.

Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

To learn more about Convatec, please visit Convatec Group.

Intro

Our search for better is changing the lives of our customers. It’s changing the careers of our people too – creating new challenges and opportunities all the time. We’re a business that never stands still.

Our APAC GBS supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed.

About Role

• Provide expert-level support for the SAP FI-CO modules, including General Ledger (FI-GL), Accounts Payable (FI-AP), Accounts Receivable (FI-AR), Asset Accounting (FI-AA), Cost Center Accounting (CO-CCA), Profit Center Accounting (CO-PCA), and others as relevant.

• Provide expert-level support for SAP applications, addressing incidents, service requests, and enhancements within defined Service Level Agreements (SLAs).

• Incident Management, Troubleshooting and Issue Resolution: Investigate, diagnose, and resolve SAP-related technical issues reported by end-users, implementing effective solutions within defined timelines and ensuring minimal impact on business operations.

• Manage SLAs with clear response and resolution times for different types of issues and incidents.

• Collaborate with cross-functional teams, external vendors, and business stakeholders to coordinate support activities, prioritize tasks, including incident management and escalation when necessary, and ensure timely issue resolution.

• Develop and deliver training materials to users, offering guidance on system functionalities and best practices. Develop and maintain comprehensive documentation, SOPs, and knowledge base articles to facilitate efficient issue resolution and continuous improvement.

• Assist in the configuration, enhancement, and implementation of SAP modules to meet business requirements and regulatory compliance, collaborating with relevant stakeholders.

• Conduct testing for system upgrades, patches, and enhancements to ensure compatibility and functionality within SAP systems.

• Respond to service requests, fulfill user requirements, and provide guidance on system functionalities to optimize user experience and productivity.

• Implement monitoring mechanisms to track the performance of the internal Application Support team and measure their success against predefined KPIs.

• Ensure that the AMS team adheres to strict security and data privacy policies to protect sensitive information within SAP.

• Develop strategies to retain knowledge within the internal AMS team to avoid losing critical expertise as team members move on or retire.

• Foster a culture of continuous improvement within the internal AMS team.

• Work with the teams across regions to ensure consistent adherence to defined standards and processes.

Key requirements

• Min 5 years of hands-on experience in SAP Application Management Services, specifically FI-CO modules.

• Experience working in Shared Services/Business Support roles is desirable.

• Expertise in SAP FI-CO configurations, including integration with other SAP modules.

• Track record in incident management, change management, and SAP system troubleshooting within the FI-CO domain.

• Analytical and problem-solver, developing solutions for a highly complex and custom environment.

• Stakeholder Management - Work collaboratively with business users and technical teams to identify and resolve issues.

• Good communication skills, both written and verbal.

Outro

Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.

This is stepping up to a challenge.

This is work that’ll move you.