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Product Specialist
Job summary
A leading healthcare company in Surabaya is seeking a candidate to manage the Medical channel, assist in implementing sales plans, and build customer relationships. Candidates should have a degree in a Science or Medical-related discipline and at least one year of relevant experience. Strong communication and negotiation skills, along with proficiency in office tools and good command of English are required. The role involves customer visits, product demonstrations, and handling sales data.
Qualifications
- Minimum one year experience in a similar role.
- Willingness to travel across multiple areas.
- Basic knowledge of regulatory requirements.
Responsibilities
- Support Sales Manager in managing the Medical channel.
- Implement action plans to achieve sales targets.
- Track progress against performance indicators.
- Call/visit customers to solicit orders.
- Conduct product demonstrations.
- Prepare quotations and tender prices.
- Report on competitors' activities.
- Maintain customer data in CRM databases.
- Enhance sales processes for improvements.
- Handle customer complaints and queries.
Skills
Education
The incumbent works closely with the Sales Manager in managing the Medical channel.
Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
- Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
- Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
- Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
- Conduct product demonstrations and emphasize saleable features/customer benefits.
- Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
- Report on the activities and products of the competitors.
- Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
- Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
- Maintain a customer complaints/issues log and follow up on customer issues.
- Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
- Work with internal stakeholders to ensure timely delivery or installation of products/systems.
- Support internal stakeholders in relationship development with key customers.
- Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
- Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc
- Willing to travel outstation and cover more than 1 area.
- Strong communication and negotiation skills.
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
- Good command in English, both written and spoken
Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.