Customer Expert - Japanese Speaker

Teleperformance; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global customer service provider seeks a Customer Expert (Japanese Speaker) to join their team in Bali. The ideal candidate will possess strong Japanese communication skills and excellent English proficiency, with experience in customer service highly valued. Responsibilities include supporting Japanese-speaking customers and delivering outstanding service while collaborating with international teams. The company offers competitive salaries, training, and a supportive multicultural environment.

Benefits

Competitive salary package

International work exposure

Supportive multicultural team

Training and career development opportunities

Qualifications

• Fluent in Japanese (spoken & written).
• Intermediate English skills acceptable.
• Experience in a Japanese-speaking environment is a plus.

Responsibilities

• Support Japanese-speaking customers.
• Provide guidance and resolve inquiries.
• Deliver excellent customer service.

Skills

Japanese communication skills

English proficiency

Customer service experience

Education

Diploma or Bachelor’s degree

Job description

We are looking for a Customer Expert (Japanese Speaker) to join our growing team in Bali! If you have strong Japanese communication skills, excellent English proficiency, and a passion for helping customers, we want to hear from you. In this role, you will support Japanese-speaking customers, provide guidance, resolve inquiries, and deliver excellent customer service while working closely with international teams.

Requirements

Native or fluent level of Japanese (spoken & written).

Intermediate English skills are acceptable for this role

Experience studying or working in a Japanese‑speaking environment, or experience communicating with Japanese customers/communities, is a plus!

Education: minimum Diploma or Bachelor’s degree.

Experience in Customer Service & Contact Center will be highly valued!

Competitive salary package

International work exposure

Supportive and multicultural team

Training and career development opportunities

How many years' experience do you have as a Customer Specialist?

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.