Energy Programs Customer Engagement Associate

Clean Energy Resource Teams; Metro; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading clean energy organization is seeking an Energy Programs Customer Engagement Associate to promote energy-efficient upgrades across a service area. This role requires strong outreach and communication skills to build relationships with contractors and end users. The ideal candidate will have 2-3 years of experience in energy efficiency or outreach roles, and a proven ability to influence participation. Join a dynamic team dedicated to making a positive impact on energy conservation.

Benefits

Competitive compensation

Comprehensive benefits

Opportunities for growth

Qualifications

• 2-3 years of experience in outreach, customer engagement, or related roles.
• Strong verbal and written communication skills.
• Proven ability to build lasting relationships with stakeholders.

Responsibilities

• Engage directly with end users and contractors to promote energy-efficient upgrades.
• Conduct outreach via in-person visits, virtual meetings, and phone calls.
• Develop and execute strategic engagement campaigns aligned with program goals.

Skills

Outreach

Customer engagement

Energy efficiency

Communication skills

Organizational skills

Job description

Energy Programs Customer Engagement Associate

Organization

Organization Summary

At Frontier Energy, we’re more than just engineers and professionals— we’re a team of innovators, problem-solvers, and visionaries dedicated to advancing clean energy solutions. Our mission is to pioneer the intelligent use of energy for a sustainable and resilient future.

We offer a collaborative and dynamic workplace where your ideas are heard, nurtured, and transformed into impactful solutions. With a flat hierarchy and open-door policy, every team member is empowered to experiment, take ownership, and make a real difference.

Beyond fostering an inspiring culture, we provide competitive compensation, comprehensive benefits, and opportunities for growth. Join us and be part of a team that’s shaping the future of energy while leaving a positive impact on the world.

Posting Date

12/10/2025

Closing Date

01/14/2026

Location in MN

Metro

Job type

full-time

Hours

Full time

Primary Duties

The Energy Programs Customer Engagement Associate will engage directly with end users, contractors, and trade allies to promote and document energy-efficient upgrades across building systems such as lighting, HVAC, motors, and controls within Frontier Energy’s Minnesota service area.

Key Responsibilities

• Conduct in-person, virtual, and phone-based outreach, including cold calls, to engage new and existing program participants such as building owners, facility managers, and contractors,.
• Build and maintain strong, enduring relationships with a portfolio of customers, trade allies, and contractors, to drive ongoing project flow and sustained engagement with Frontier Energy’s programs.
• Use technical knowledge of building systems (lighting, HVAC, motors, and controls) to support customer pursuit of energy conservation opportunities.
• Proactively schedule and perform site visits to pursue customer engagement activities including presentations, meetings, and audit and project support.
• Serve as a trusted advisor, helping participants understand energy efficiency benefits, navigate program requirements, and maximize available incentives.
• Deliver persuasive yet genuine communication that influences participation and drives measurable program impact without relying on scripted sales methods.
• Develop and execute strategic engagement campaigns that align with program goals and community needs.
• Track and report on participation metrics, outreach effectiveness, and project progress.
• Identify participation barriers and collaborate with program leadership to develop effective solutions.
• Travel regularly throughout Frontier Energy’s Minnesota service area for site visits, meetings, and outreach events.
• Support additional activities related to energy conservation, analysis, reporting, and customer service as needed.

Required Qualifications

• 2-3 years of experience in outreach, customer engagement, energy efficiency, HVAC, or related technical or field-based roles.
• Strong verbal and written communication skills, with the ability to convey complex technical information clearly and persuasively.
• Proven ability to initiate conversations (cold calling) and convert interest into lasting relationships that generate short-term engagement and long-term participation.
• Demonstrated skill in influencing stakeholders—contractors, customers, and community partners—through credibility and authenticity rather than pressure tactics.
• Excellent organizational and time management skills with the ability to handle multiple priorities.

Preferred Qualifications

• Knowledge of building systems and energy efficiency measures, including HVAC, lighting, motors, and controls.
• Experience conducting energy audits, site verifications, or rebate processing.
• Prior experience in community or contractor outreach within the energy efficiency or construction sectors.
• Familiarity with utility-sponsored energy efficiency programs and associated reporting or compliance processes.
• Proven success developing long-term professional relationships that result in sustained program growth.
• Adjustments made to better focus on activities driving projects with existing customers.