Student Advisory Associate

Ruangguru for Business; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A tech-enabled education company in Daerah Istimewa Yogyakarta is seeking a dedicated professional to help students develop a growth mindset and ensure a supportive learning culture. The role entails driving product adoption, maintaining strong customer relationships, and being the voice of the customer by providing valuable insights. Ideal candidates should have a degree, strong logical thinking abilities, and a keen interest in education. Familiarity with Google Suite tools and the ability to multitask is crucial. This role promises a dynamic work environment where you can make a difference.

Qualifications

• Good logical and structural thinking, result-oriented mindset.
• Interest in education and user service experience.
• Self-starter with eagerness to learn.

Responsibilities

• Help students develop a growth-mindset and supportive culture.
• Drive product adoption and maintain strong customer relationships.
• Be the voice of customer and provide feedback for improvements.
• Share information related to learning experience proactively.

Skills

Logical and structural thinking

Attention to detail

Customer service experience

Ability to multitask and prioritize

Education

Diploma/Bachelor Degree

Tools

Google Suite tools

Job description

Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and service. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. Ruangguru platform has been proven to not only help families reduce the cost for education, but also elevate student outcomes.

Job Descriptions

• Helping students to develop a growth-mindset and supportive culture
• Drive adoption of product usage, features, and maintain a strong relationship with customer
• Delighting customer in end-to-end product experience especially in a context of a learning experience (onboarding, learning, consultation & off-boarding)
• Be the voice of customer, and consolidate feedback from customer to gather insight & recommend improvement, suggestions, and initiatives to align with the business goal
• Work closely with cross-functional team (product, biz ops, sales & service) to deliver the best learning experience to customer
• Proactive approach in sharing information related to learning experience to customer via chat/groupchat/con-call

Job Requirements

• Diploma/Bachelor Degree from any major
• Good logical and structural thinking, with a strong sense of responsibility and result oriented
• Having an interest in education, user service experience to serve customer
• Self-starter, attention to detail and eagerness to learn
• Ability to work in face-pace environment, multitasking & prioritizing
• Familiar with Google Suite tools (docs, spreadsheet, etc)