Customer Services

PT Tigris Inovatif Solusi; Tabanan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premium drinking water company in Bali is seeking a Customer Services professional to deliver exceptional support and service to clients. Responsibilities include responding to enquiries, resolving complaints, and working with teams to enhance customer experiences. Key qualifications include excellent communication skills, problem-solving abilities, and customer service experience. The role requires proficiency in both Bahasa Indonesia and English, with a willingness to work night shifts. Competitive salary and benefits offered.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Collaborative company culture

Work-life balance initiatives

Qualifications

• Proven experience in a customer-facing role, preferably in logistics.
• Ability to work effectively both in a team and independently.

Responsibilities

• Responding to customer enquiries in a timely manner.
• Handling complaints and providing effective resolutions.
• Collaborating with teams to ensure seamless customer experiences.
• Maintaining accurate records and documentation.

Skills

Communication and interpersonal skills

Problem-solving

Customer service experience

Teamwork

Proficiency in Bahasa Indonesia and English

Flexibility for night shifts

Job description

About the role

We are seeking a Customer Services professional to join our team at PT Tigris Inovatif Solusi in Tabanan, Bali. This is a full‑time position where you will be responsible for providing outstanding customer service and support to our valued clients.

What you’ll be doing

• Responding to customer enquiries and requests in a timely and professional manner
• Handling customer complaints and finding effective resolutions
• Providing information about our products and services
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Maintaining accurate records and documentation
• Contributing to the continuous improvement of our customer service processes

What we’re looking for

• Excellent communication and interpersonal skills
• Strong problem‑solving and critical thinking abilities
• Proven experience in a customer‑facing role, preferably in the transportation or logistics industry
• Ability to work effectively in a team and independently
• Proficiency in Bahasa Indonesia and English
• Flexibility to work in a night shift (2pm‑10pm)
• Willingness to relocate to Bali, Indonesia

What we offer

• Competitive salary and benefits package
• Opportunities for professional development and career advancement
• A collaborative and inclusive company culture
• Work‑life balance initiatives

About us

Jaan Water (PT Tigris Inovatif Solusi) is a premium drinking water brand dedicated to delivering pure, refreshing hydration with the highest quality standards. Sourced from a deep, granite‑based aquifer near Mount Batukaru, Jaan is purified to the highest level using the latest advanced technology; every drop is carefully filtered, tested, and bottled to ensure safety and excellence.

Our mission is to promote healthy lifestyles by providing clean, accessible, and eco‑conscious hydration solutions for individuals, families, and businesses.

If you’re excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.