(native Indonesian) Chat Support Consultant, crypto (Remote)

SupportYourApp; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading Support-as-a-Service company is seeking a Chat Support Consultant to provide remote customer support for crypto trading. This role requires a native Indonesian speaker with C1-level English and at least 6 months of live chat support experience. Candidates should have basic financial knowledge and an understanding of the crypto industry. The position offers flexible scheduling, fully remote cooperation, and compensation in USD, along with a focus on personal development and a trust-based culture.

Benefits

Flexible schedule

Fully remote cooperation

Inclusive international environment

Compensation in USD

Rewards for referring friends

Qualifications

• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Strong analytical thinking and research skills.
• Personal computer with at least 8 GB RAM and stable internet.

Responsibilities

• Deliver high-quality customer support via live chat and email.
• Build strong and lasting customer relationships.
• Handle sensitive customer data with care and security.

Skills

Native Indonesian speaker

C1-level English skills

Live chat support experience

Basic financial knowledge

Crypto industry knowledge

Analytical thinking

CRM experience in Salesforce

Positive attitude

Tools

Salesforce

Job description

Chat Support Consultant, crypto (Remote)

SupportYourApp is a global Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw across 30+ countries. We are looking for a native Indonesian speaker to provide chat support for crypto trading.

What you will do

• Deliver high-quality customer support via live chat and email, promptly addressing inquiries and complaints.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Work in a fast-paced environment, covering different shifts including weekends and holidays.
• Communicate with developers and cross-functional specialists.

What you need to succeed

• Native Indonesian speaker with C1-level English skills.
• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience.
• Crypto industry knowledge.
• CRM experience in Salesforce.
• Strong analytical thinking and research skills.
• Positive, proactive, and responsible attitude.
• Personal computer with at least 8 GB RAM and stable internet (min 50 Mbps download, 40 Mbps upload).

Will be a great plus

• CRM systems expertise.

Benefits

• Flexible schedule.
• Fully remote cooperation.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between workload and personal time, with internal health policy.
• Responsive leadership focused on your development.
• Greenhouse conditions for self-development.
• Culture built on trust, no time-tracking requirements.
• Benefits and conditions will vary depending on engagement terms; contract terms are defined in your agreement.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

So if you are a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, send us your CV in English to collaborate with us!

Over 1200+ specialists already deliver exceptional customer experiences with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!