(native Indonesian) Chat Support Consultant, crypto (Remote)

SupportYourApp; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

Sebuah perusahaan dukungan global mencari Chat Support Consultant yang dapat memberikan dukungan pelanggan berkualitas tinggi dalam perdagangan crypto. Kandidat ideal harus mampu berbicara Bahasa Indonesia dan memiliki kemampuan bahasa Inggris setara C1. Pengalaman dalam dukungan chat langsung dan pengetahuan dasar tentang keuangan atau industri crypto merupakan nilai tambah. Posisi ini menawarkan jadwal fleksibel dan kesempatan untuk bekerja sepenuhnya secara remote.

Benefits

Jadwal fleksibel

Lingkungan internasional yang inklusif

Kompensasi dalam USD

Penghargaan untuk merujuk teman

Qualifications

• Pengalaman minimal 6 bulan dalam dukungan chat langsung.
• Pengetahuan dasar tentang keuangan atau pengalaman perbankan.
• Sikap positif, proaktif, dan bertanggung jawab.

Responsibilities

• Memberikan dukungan pelanggan berkualitas tinggi dalam perdagangan crypto.
• Membangun hubungan pelanggan yang kuat.
• Menangani data pelanggan dengan hati-hati.

Skills

Bahasa Indonesia (native)

C1-level English

Analytical thinking

Customer support experience

Tools

CRM (Salesforce)

Job description

(native Indonesian) Chat Support Consultant, crypto (Remote)

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?
Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Native Indonesian speaker with C1-level English skills;
• At least 6 months of live chat support experience, preferably in crypto or financial services;
• Basic financial knowledge or payment/banking experience is preferred;
• Crypto industry knowledge is a plus;
• CRM experience in Salesforce is an advantageli>
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Will be a great plus:

• CRM systems expertise

Benefits

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also - internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements;
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.