Software Onboarding Specialist

Liven Indonesia; Tangerang; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality tech company is seeking an Onboarding Specialist to transform how businesses connect with their customers. In this critical role, you'll manage the client onboarding journey, ensuring a smooth transition to our platform. Ideal candidates should have 2-4 years of experience in customer-facing roles, with excellent communication and problem-solving skills. This position offers the opportunity to make a substantial impact in a dynamic, technology-driven environment.

Qualifications

• 2–4 years of combined experience in onboarding, client management, or customer-facing roles.
• Strong problem-solving ability with sharp attention to detail.
• Proven ability to collaborate effectively across teams.

Responsibilities

• Own and manage the end-to-end client onboarding journey.
• Serve as the primary point of contact during onboarding.
• Configure accounts and set up systems for clients.

Skills

Excellent verbal and written communication skills

Strong problem-solving ability

Customer-focused mindset

Adaptability to thrive in a fast-paced environment

Ability to collaborate effectively across teams

Tools

CRM systems

Onboarding tools

Customer support platforms

Job description

Join the revolution in hospitality tech!

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

At Liven, our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations — from ordering and payments to back‑of‑house management.

Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI‑enriched insights and automated workflows, enabling smarter decision‑making and smoother operations at scale.

We’re proud to be an AI‑first organisation. By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.

Key Milestones

• Expansion: Acquired OrderUp, Abacus, Zeemar­t, Copper and Nomnie forming Asia Pacific’s largest end‑to‑end group in hospitality technology.
• Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you’ll feel right at home here.

About the role

At Liven, we’re transforming the way businesses in hospitality and beyond connect with their customers. Our Onboarding Specialists play a critical role in this mission by guiding new clients through a seamless transition onto our platform. You’ll be the first trusted partner for our clients, ensuring they feel confident, supported, and set up for long‑term success.

This is a high‑impact role where effective onboarding directly drives client activation, adoption of our platform features, and retention. By joining our team, you’ll help safeguard revenue, reduce churn risks, and strengthen customer lifetime value.

What you’ll do

• Own and manage the end‑to‑end client onboarding journey.
• Serve as the primary point of contact during onboarding, building trust and fostering strong relationships.
• Configure accounts and set up systems to ensure a smooth client experience.
• Manage and track client communications using CRM and onboarding tools.
• Educate clients on Liven’s product features to drive adoption and engagement.
• Identify and resolve issues promptly, escalating where necessary.
• Collaborate closely with internal teams to ensure a consistent, high‑quality onboarding process.

Qualifications

• 2–4 years of combined experience in onboarding, client management, or customer‑facing roles.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability with sharp attention to detail.
• A customer‑focused mindset, showing empathy and professionalism in every interaction.
• Comfort with CRM systems, onboarding tools, and customer support platforms.
• Adaptability to thrive in a fast‑paced and evolving environment.
• A proven ability to collaborate effectively across teams.

Good to have

• Strong interpersonal skills with the ability to foster client trust.
• Confidence in managing multiple onboarding projects simultaneously.
• Experience delivering customer education or training sessions.
• Proactive approach to identifying risks or barriers and implementing timely solutions.
• Tech‑savvy, with the ability to quickly learn new systems and tools.

How many years' experience do you have as an Onboarding Specialist?