Marketplace Admin

voilà.id; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A growing e-commerce company in Surabaya is seeking a Marketplace Admin responsible for overseeing daily operations of e-commerce platforms. This role involves managing customer interactions, handling orders, and coordinating with internal teams to ensure timely service while driving customer satisfaction. Candidates should have at least a Bachelor's degree and a minimum of 2 years of relevant experience in the e-commerce sector. Proficiency in Excel and marketplace platforms is essential, along with strong communication skills.

Qualifications

• Strong communication and collaboration skills are essential.
• Proficient in Excel/Google Sheets and marketplace management.
• Minimum 2 years of experience in e-commerce.

Responsibilities

• Manage day-to-day operations of marketplace activities.
• Coordinate order fulfillment with the warehouse team.
• Maintain customer communication regarding promotions.

Skills

Communication skills

Collaboration skills

Proficiency in Excel/Google Sheets

Education

Bachelor's degree in related fields

Tools

Marketplace platforms

Job description

As a Marketplace Admin, you will be responsible for ensuring smooth operations across our e-commerce platforms. You will play a key role in managing customer interactions, handling orders, and coordinating with internal teams to deliver excellent service and drive customer satisfaction.

Job Description

• Responsible and accountable for the day-to-day operations of marketplace activities, including customer chat handling, order listing, and issue resolution.
• Prepare and update daily order lists, then coordinate with the warehouse team to ensure smooth and timely fulfillment.
• Monitor order timelines to prevent automatic cancellations and ensure customers receive their purchases on time.
• Work closely with internal teams (warehouse, shipping, customer service, etc.) to solve any order-related issues.
• Keep customers informed about ongoing promotions and campaigns across marketplace platforms.
• Maximize available offers to help drive sales and improve customer satisfaction.

Requirements

• Bachelor's degree in related fields.
• Proficient in Excel/Google Sheets and marketplace platforms.
• Strong communication and collaboration skills.
• Ability to work effectively and efficiently in a fast-paced environment.
• Willing to work in shifts, including weekends and public holidays if needed.
• Interest in fashion and retail industry.
• A good understanding of Customer Service operations, with previous experience in the e-commerce industry being a plus point.
• Minimum 2 years experience in the same field.
• Willing to be placed in Surabaya.