Service Manager jobs in United Kingdom

Probate Consultant Team Leader
£40,000 base salary plus OTE plus excellent benefits (Work Level 6A)
Monday-Friday, 37.5 hours
Remote

We’re looking for a team leader to join our probate consultant team at Co-op Legal Services.

In this role, you’ll lead and develop a team of up to 10 sales consultants, providing expert advice and mentorship alongside using data to make sure team performance targets are met and exceeded. We’ll also look to you to attend your own customer meetings delivering excellent customer service, maximising conversions, and role modelling behaviours. This is an exciting opportunity to develop your managerial capabilities and help shape the future of our business.

What you’ll do

• Role model an inclusive leadership style, promote a collaborative culture, and provide coaching to support individual development and team performance
• Provide regular feedback and follow-up to manage performance targets
• Mentor, train and provide technical support to the team
• Pro-actively manage your teams pipeline management, making sure customer leads are managed to deliver an outcome
• Use management information to promote continuous improvement and make sure the team are delivering outstanding performance, quality, and customer service
• Conduct around 4 customer meetings each week, using insights from these to maintain your understanding of the consultant role and leading by example

This role would suit people who have

• Technical knowledge of probate
• The ability to motivate and inspire others in a virtual environment, previous experience of leading a team would be beneficial but not essential
• Excellent interpersonal communication and presentation skills
• Good IT skills across the Microsoft Office suite including Teams, Powerpoint, and Excel
• The ability to analyse and interpret data to drive performance and deliver against targets
• The ability to build positive relationships with colleagues and use their feedback to improve individual and team performance

Why Co-op?

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:
• Competitive salary
• Coaching, training, and support to help you develop
• Pension with up to 10% employer contributions
• Monthly incentive scheme
• 28 days holiday (rising to 32 in line with service)
• Discounts on Co-op products and services
• Free support for your physical, financial, and mental wellbeing
• Wagestream – a money management app that gives you access to a percentage of your wage as you earn it

Building an inclusive work environment

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences, and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at coop.co.uk/peoplepolicies.