Motor Claims Team Leader (PI & Credit Hire)

Aston Charles; Bristol; Remote; GBP 40,000 - 50,000; Full time

Job summary

A leading Insurtech company is seeking a dynamic and technically-competent Motor Claims Team Leader to manage a remote team in Bristol. The successful candidate will oversee Personal Injury and Credit Hire cases, ensuring compliance while fostering a friendly team environment. Opportunities for professional development and progression abound in this rapidly expanding firm.

Benefits

Support towards professional qualifications

Top range Apple MacBook and additional tools

Friendly and supportive team environment

Qualifications

• Strong managerial skills and technical competence in both Personal Injury and Credit Hire claims.
• Ability to thrive in a fast-paced environment and willingness to work on diverse projects.
• Proven experience in leading teams and ensuring compliance in claims handling.

Responsibilities

• Manage a team of Motor Claims Handlers and allocate workloads.
• Act as an escalation point for complaints and ensure file/audit checking for compliance.
• Support team development through training and coaching activities.

Skills

Team Management

Technical Competence in Motor Claims

Complaint Resolution

Dynamic Adaptability

Job description

Motor Claims Team Leader (PI & Credit Hire) - Bristol

Job Type: Permanent Sector: General Insurance Specialism: Claims, General Management, Senior Appointments Location: London & South Town/City: Bristol Salary range: £40, 000 - £49, 999 Salary Description: Attractive salary plus benefits Posted: 03-Jun-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: JH-3122PC Job Views: 18

A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!

This ‘Third Party Administrator – with a difference’ is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA’s on the planet.

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.

Due to having long-term deals in place with a number of MGA’s (each with diverse books of business), the need has arisen to appoint a Motor Claims Team Leader. Here, you will be responsible for managing a team of Motor Claims Handlers, each dealing with a caseload comprising both Personal Injury and Credit Hire cases. Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file /audit checking to ensure compliance. Whilst you will not be managing your own caseload, you will be a technical referral point for the team.

It is essential that you technically-competent within both Bodily Injury and Credit Hire Motor claims. You must also have solid managerial skills, and the ability to help a friendly and supportive environment where a fully remote-based team enjoy working to shared goals and objectives. As this dynamic firm is seen as somewhat of a ‘disrupter’ in the sometimes rather staid TPA claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments.

You will be rewarded with an attractive basic salary (Negotiable, depending on experience), together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit in this company. With more high-profile MGA’s being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term!

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