Slots Supervisor

Genting Casinos UK Ltd.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Slots Supervisor, where you'll oversee daily operations and team management within a dynamic casino environment. This role emphasizes exceptional customer service and teamwork while offering numerous benefits for personal and professional development.

Benefits

Private GP helpline

Discount portal for retailers

Pension scheme

Life assurance

Employee assistance programme

20% discounted gym membership

Career development opportunities

Health Cash Plan

Annual company Christmas present

Qualifications

• Demonstrated ability to motivate and develop team members.
• Excellent planning and prioritisation skills.
• Proven problem-solving and complaint handling skills.

Responsibilities

• Manage day-to-day operations of the slots department.
• Motivate the team to maximize revenue and drive customer service.

Skills

Team Motivation

Excellent Communication

Planning and Prioritisation

Problem Solving

Complaint Handling

Job description

The role of the Slots Supervisor is manage the day to day operations and management of the team and slots department. To motivate the team to maximise the revenue of the slots and by driving outstanding levels of customer service to our customers.

• Demonstrate ability to motivate, develop and deploy team members
• Excellent communication skills
• Excellent planning and prioritisation skills
• Ability to meet deadlines
• An effective team player, who contributes to continuous business improvement
• Proven problem solving and complaint handling skills
• Must be fully flexible to cover a range of shifts across business operating hours

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.