Service Manager jobs in United Kingdom

Shift Supervisor, Electric Field Operations (Respond & Restore) page is loaded

Apply locations Plymouth, MA MA-New Bedford (50 Duchaine Blvd) time type Full time posted on Posted 2 Days Ago time left to apply End Date: July 11, 2025 (25 days left to apply) job requisition id R-027741 Provides leadership to ensure the safe, timely and efficient completion of work efforts relating to the construction, operation, maintenance, and emergency restoration of the electric distribution and transmission systems. Ensures effective coordination among and between individuals and departments in the district/division. Actively promotes and enforces a safety-first work environment and positive safety culture. Engages and motivates employees to deliver the best possible customer experience.

This is a shift position. The current schedule is expected to be afternoons, 2-10. Shift is subject to change based on business needs.

Essential Functions:

• Accountable for the safe execution of field activities. Sets safety expectations with employees. Resolves safety issues/concerns in an appropriate and timely manner. Communicates safety lessons learned and promotes continuous learning of safe work methods, practices, and procedures.
• Makes decisions and prioritizes work to ensure the safe and appropriate use of assigned resources.
• Sets clear expectations and provides ongoing feedback to employees regarding their performance. Effectively addresses performance issues. Conducts comprehensive performance reviews (per applicable bargaining unit contract).
• Responsible for the proper application of local union contracts and agreements. Works with managers and employees to resolve grievances and concerns in a timely and complete manner.
• Participates in pre-construction reviews and other activities to ensure the timely and efficient execution of field operations. Coordinates work with other utilities, other Eversource departments, and outside contractors as necessary.
• Ensures work complete within budgetary guidelines.
• Prepares, reviews, and approves time, expense, materials and other company records in an accurate and timely manner and in accordance with established guidelines.
• Demonstrates and role models a customer-first attitude. Seeks to quickly resolve customer issues by collaborating with employees and other departments.
• Fulfills storm duty assignments and participates in on-call rotation as required.

Qualifications:

Technical Knowledge/Skills:

• Working knowledge of methods, work practices, and procedures regarding the safe construction, operation, and maintenance of electric T&D facilities and infrastructure at both secondary and primary operating voltages.
• Possesses strong analytical and problem-solving skills.
• Must maintain switching and tagging qualifications.
• Must have a strong knowledge of computers and related technology and have the ability to learn and utilize available information technologies. Ability to use PC desktop applications (e.g., Microsoft Word & Excel).

Education:

• A Bachelor’s Degree or equivalent related experience required.

Experience:

• Five (5) or more years of related experience is required.
• Previous experience in electric distribution is preferred.
• Previous experience in a supervisory role is also preferred.

Licenses & Certifications:

• Valid Motor Vehicle License required.
• D.O.T. Driver’s License preferred.

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Work is conducted outside, in varied conditions and terrain including adverse weather conditions, and in a normal office environment which requires sitting, walking, standing, stair climbing and completion of paperwork.
• Drives to various job site locations and customer premises to supervise work, and review or discuss construction job requirements.
• May work with computers for long periods of time during the day.
• Subject to shift work including weekends.
• Off-hour on-call responsibility is required on a rotational basis.
• At times requires working long hours in response to outage situations and shift coverage requirements.

Mental Aspects:

• Must be able to manage multiple activities simultaneously to meet deadlines and customer requirements.
• Requires being able to effectively relate to customers and the general-public under stressful circumstances and for prolonged periods.
• Must be able to clearly articulate job and safety related information to employees and to effectively address performance issues in a constructive manner.
• Requires being able to respond to problem situations in a timely manner at all hours of the day or night.

#elecajd

#LI-KO1

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$123,080.00-$136,750.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor