Service Desk jobs in United Kingdom
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Service Desk Team Lead: Hands-On & People Leader
Job summary
A recruitment agency in the UK is seeking a Service Desk Team Leader based in Sheffield. This role involves technical work, team leadership, and customer service management. The ideal candidate should have a strong technical background, excellent communication skills, and experience supporting Microsoft environments. The position offers a competitive salary of £28,000 to £34,000 based on experience, along with benefits such as 21 days holiday plus bank holidays, and opportunities for personal development.
Benefits
Qualifications
- Strong technical background supporting Microsoft and network environments.
- Knowledge of DNS, DHCP, TCP/IP, virtualisation and Active Directory.
- Experience configuring Exchange, RDP, VPNs, firewalls and routers.
Responsibilities
- Acting as the first point of escalation for engineers.
- Coaching and supporting the team with their technical development.
- Helping maintain and configure client networks following best practice.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.