Technical Writer jobs in United States

AeroCloud: Revolutionizing Airport Operations

AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world. We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success.

Our Commitment to Excellence

At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not just a goal; it’s our standard. We prioritize detail, diligence, and a proactive approach in everything we do. If there’s a task to be completed, we see it through. If a customer needs an answer we don’t yet have, we respond promptly to let them know we’re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step.

We’re looking for a Technical Writer to join our growing and collaborative tech team at AeroCloud. If you love taking complex technical concepts and transforming them into clear, engaging content that helps users thrive, this role is for you. You’re someone who’s detail-oriented, naturally curious, and thrives in a collaborative environment. Whether you're working with engineers to understand a new feature or refining content to make it more user-friendly, you’re always focused on ensuring the message is clear.

This position is flexible, with hybrid working options. You can be based in our Manchester or London office.

This is a hands-on role focused on the creation, maintenance, and continuous improvement of product documentation for AeroCloud’s suite of software products. The successful candidate will play a key part in helping customers and internal teams understand our products by creating clear, concise, and user-friendly guides, release notes, and technical documentation. Your work will improve delivery, reduce internal risk, and accelerate onboarding for technical and non-technical stakeholders alike.

What are we looking for?

We are looking for a Technical Writer who ideally has experience working in a SaaS or software development environment. You’ll have a strong attention to detail, a clear and concise writing style, and the ability to grasp complex technical concepts quickly.

Essential

• We’re looking for someone who thrives on making complex information easy to understand and has experience in a SaaS or software development environment. You should be able to grasp technical details quickly, translate them into engaging content, and be comfortable working across teams to extract the right information.
• Experience with Markdown, HTML, or other documentation formats and tools.
• Experience in product onboarding, user education, or technical support roles.
• Familiarity with cloud-based infrastructure and the software development lifecycle.

Desirable

• Knowledge of technical authoring tools (e.g. MadCap Flare, Adobe RoboHelp).
• Familiarity with version control tools (e.g. Git).
• Understanding of HTML, CSS, and JavaScript.
• Experience working with or documenting APIs.
• Awareness of single-sourcing methodologies.

Ownership and Impact

The duties and responsibilities of the role may vary and evolve depending on AeroCloud’s business needs.

As a Technical Writer at AeroCloud, you’ll play a key role in shaping how both users and internal teams interact with our products. You’ll be the go-to person for crafting and maintaining documentation that empowers our customers to get the most out of our platform. Your work will help reduce internal risks, speed up onboarding, and create clarity for everyone—whether they’re a technical expert or a non-technical user.

Your Core Responsibilities Will Include

• Create and maintain easy-to-follow user guides, product manuals, and release notes.
• Work alongside product, engineering, and support teams to translate complex technical concepts into content that’s simple and user-friendly.
• Interview technical stakeholders to capture crucial knowledge and insights that may not yet be documented, helping the team to stay aligned.
• Review and improve existing documentation to ensure consistency, accuracy, and alignment with AeroCloud’s tone and standards.
• Help ensure that documentation is delivered on time and keeps pace with the latest product updates and feature releases.
• Continuously improve the structure and accessibility of our customer-facing content, ensuring it's easy to navigate and always up-to-date.
• Driving best practices in technical documentation and knowledge sharing across teams, helping to foster a culture of continuous improvement.

What’s in it for you?

• Competitive salary
• Best in Class Share Options scheme
• Flexible working environment
• 25 days annual leave + statutory holidays
• Take your birthday off work on us as well
• Access to our Employee Assistance Program
• Extensive upskilling and training
• Company pension scheme
• Access to employee perks and discounts
• Access to salary sacrifice - Cycle to work and EV scheme
• Digital Nomad policy

AeroCloud recognises Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect and understanding we strive for. They are integral to our brand, reputation, success, business sustainability and employee relations impact. Our vision is to have a diverse, equal and inclusive organisational culture. We want everyone who comes into contact with us, both face to face and virtually, to feel valued and respected. We want our workplace both in the office and at home to foster belonging to all colleagues to feel seen, connected, supported and proud. We will draw on the rich diversity of our workforce and harness the diverse contributions and considerable talents of our staff to achieve our vision in line with our organisational values and DE&I principles.

AeroCloud is an equal opportunities employer so if you have any specific work or access requirements as a result of a condition or disability then AeroCloud would be committed to working with you on the best way to support this at work.