1st Line IT Support Specialist — Service Desk

PHOENIX Medical Supplies Limited; England; On-site; GBP 28,000; Full time

Job summary

A UK healthcare supplier is seeking a 1st Line Technical Support professional in Runcorn. The role focuses on providing IT service desk support, incident management, and ensuring customer satisfaction. Candidates should possess strong troubleshooting skills and experience in IT service delivery. The position offers competitive annual leave and other benefits including a health cash plan and contributory pension scheme.

Benefits

22 days annual leave plus bank holidays

Medicash health cash plan

Employee Assistance Programme

Qualifications

• Experience in IT service delivery and customer-facing roles.
• Exceptional customer service and communication skills.
• Practical knowledge of Microsoft operating systems and Active Directory.

Responsibilities

• Provide incident management and request fulfilment services.
• Develop solutions for incidents and problems.
• Ensure adherence to IT and Data Security standards.

Skills

Customer Service Skills

Troubleshooting

Communication Skills

ITIL processes

Tools

Microsoft Windows Server

Active Directory

MS Exchange

TCP/IP

Job description

A UK healthcare supplier is seeking a 1st Line Technical Support professional in Runcorn. The role focuses on providing IT service desk support, incident management, and ensuring customer satisfaction. Candidates should possess strong troubleshooting skills and experience in IT service delivery. The position offers competitive annual leave and other benefits including a health cash plan and contributory pension scheme.