Hybrid 1st Line IT Support Engineer - Service Desk

McNally Recruitment Ltd; Dunfermline; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A Managed Service Provider in Dunfermline is seeking a 1st Line IT Support Engineer to serve as the initial contact for clients. This role involves providing support via email, phone, and a ticketing system, requiring 1-2 years of Service Desk experience and strong knowledge of networking. The ideal candidate must possess customer-facing skills and have their own vehicle with a full driving license. This hybrid position starts off office-based until established within the team.

Qualifications

• 1-2 years of Service Desk experience.
• Knowledge of TCPIP, DNS, and Network basics.
• Experience with Kaseya Tool Stack.
• Must have own vehicle and full driving licence.

Responsibilities

• Be the initial contact for clients.
• Provide support by email, phone, and ticket system.
• Identify and resolve tickets effectively.
• Basic Microsoft 365 admin tasks.

Skills

Service Desk experience

TCPIP knowledge

Knowledge of Microsoft 365

Customer-facing skills

Attention to detail

Tools

Kaseya Tool Stack

Job description

A Managed Service Provider in Dunfermline is seeking a 1st Line IT Support Engineer to serve as the initial contact for clients. This role involves providing support via email, phone, and a ticketing system, requiring 1-2 years of Service Desk experience and strong knowledge of networking. The ideal candidate must possess customer-facing skills and have their own vehicle with a full driving license. This hybrid position starts off office-based until established within the team.