Helpdesk Operator

Sodexo Ltd; Eccles; On-site; GBP 24,000 - 30,000; Full time

Job summary

A global service provider is seeking a Security Control Centre Operator to enhance safety and security operations. This role requires monitoring sites through advanced systems, coordinating incident responses, and maintaining records. Candidates should possess a valid SIA licence and CCTV Licence, alongside strong communication and analytical skills. The company offers a range of benefits including discounts and a retirement plan, encouraging a fulfilling work-life balance.

Benefits

Sodexo retirement plan

Gym discount

Employee assistance programme

Discounts to over 1,900 brands

Qualifications

• Must have a valid SIA licence DS / SG and a CCTV Licence.
• Ability to write clear and concise reports.
• Organised and proactive in planning training activities.

Responsibilities

• Monitor and supervise customer support requests.
• Assist in the monitoring of alarm and CCTV systems.
• Complete incident reports for any occurrences.

Skills

Valid SIA licence DS / SG

CCTV Licence

Good Analytical skills

Negotiation skills

Strong interactive communication skills

Tools

TimeGate

Job description

Overview

Are you ready to play a pivotal role in safeguarding people, property, and processes? We are seeking a Security Control Centre Operator to join our team and provide expert support to our group’s security operations. This is a dynamic position where professionalism, vigilance, and customer service excellence come together to ensure the highest standards of safety and efficiency.

As a Security Control Centre Operator, you will be at the heart of our operations—monitoring sites through advanced electronic systems, coordinating responses to incidents, and liaising with statutory authorities. You’ll also support contractors and visitors, uphold strict compliance with site procedures, and maintain meticulous records to ensure smooth business processes.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers

Main Responsibilities

• Planning and implementation of forward scheduling / reaction to short notice cover requirements
• Ensure initial scheduling of new employees completed within an acceptable timeframe
• Monitor & supervise the delivery of customer support requests ensuring deadlines are met
• Assist in maintaining a safe working environment for all employees
• Assist in the monitoring of alarm and CCTV system providing appropriate response to un-planned events
• Remain alert at all times in the maintenance of the Control Room integrity and in the protection of its assets
• Complete all reasonable management requests
• Compete Rotas for all Sodexo sites
• Ensure Book On / Off and Welfare check calls are completed Incident report writing for any incident that occurs to the highest level
• Escalate incidents where required
• Monitor Risk Watches to ensure officers in high risk locations are safe and well
• Monitor the mailbox continually throughout the shift
• Complete Penetration tests to the highest level

The Ideal Candidate

• Valid SIA licence DS / SG minimum and CCTV Licence
• Clear & concise written work including report writing
• Good Analytical skills
• Methodical and thorough approach to work maintaining attention to detail
• Able to prioritise workloads & manage time efficiently and effectively
• Data management & input
• Organised & able to take the initiative
• Negotiation skills
• Ability to communicate effectively with all levels of employees and customers
• Competent with different types of operational systems
• Any candidate must understand and thrive on working in a customer focused environment
• High personal standards
• Able to proactively plan training activity / events and mitigate potential barriers to success
• Strong interactive communication skills
• Knowledge of TimeGate would be advantageous but full training will be given

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We\'re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.