IT Service Desk Technician

eTeach UK Limited; Bath; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading educational services provider is seeking an experienced IT Service Desk Technician to manage IT tickets and support staff and students at various schools. The role involves maintaining the IT systems and requires a minimum of two years of experience, preferably in an educational setting. Responsibilities include Wi-Fi and network management and contributing to a positive learning environment. Salary is up to £26,000 annually, with potential remote work options.

Benefits

Pension

Benefits

Qualifications

• Minimum 2 years of experience as an IT Support/Service Desk Technician.
• Experience in a school environment is preferred.
• Demonstrates problem-solving proficiency.

Responsibilities

• Manage and resolve IT Tickets for Schools efficiently.
• Support staff and young learners in IT-related issues.
• Maintain the Local Area Network and Wi-Fi network.

Skills

Knowledge of Microsoft 365 applications

Knowledge of Active Directory and Group Policy

Knowledge of Microsoft Intune

Knowledge of network devices

Experience with Help Desk Systems

Experience providing Break Fix support

1st and 2nd Line support knowledge

Problem-solving skills

Team player

Job description

IT Service Desk Technician

To Start: January 2026

Salary: Up to £26,000 per annum, plus Pension and Benefits

Fixed Term

Your place of work will be primarily at the Ralph Allen School and other Palladian locations as agreed, from time to time, we are also able offer remote working as agreed with Line Manager, from time to time.

Reporting to: IT Services Team Leader

We are seeking to appoint an experienced IT professional and ideally with experience of working in a school’s environment. You will be working in the Central Services and Support Team, as part of the Central IT Team. The post holder will be part of a team responsible for the maintenance and smooth running of the IT systems and equipment within the Trust. The IT Service and Support Engineer will support all the Staff and Young Learners in the Trust, whilst working together with existing members of the Support and Services Team.

You will be responsible for the management and resolution of IT Tickets pertaining to our Schools. The efficient management of IT issues, represented by the management of IT tickets, through to resolution will help drive Staff efficiency and positive experiences for our young learning community. You will also share responsibility for the delivery of the Break-Fix Service the Central Services and Support Team provides to the Trust and the onsite delivery of that service.

You will share responsibility for the efficient management of the Local Area Network and Wi‑Fi network within the Trust. To be successful you must be able to demonstrate a minimum 2 years of working as an IT Support/Service desk technician. Although not essential, demonstrate how you have performed these roles inside of a school environment.

The key skills required to perform the role:

• Knowledge of Microsoft 365 applications and their use
• Knowledge of Active Directory and Group Policy and the management thereof
• Knowledge of the administration and management of Microsoft Intune (Not essential as training will be provided)
• Knowledge of the administration and management of a Microsoft 365 Tenancy
• Knowledge of networks and associated devices such as Access Points and Switches
• Experience of using and working with a ‘Help Desk System’ such as Freshdesk
• Experience of providing a Break Fix and Remote Hands support service for End Point devices (Laptops, Desktops, iPads, Projectors, IWB’s and so on)
• Demonstrate knowledge of what is involved in a 1st and 2nd Line support role
• Demonstrate a passion for solving problems and helping drive positive outcomes for our Colleagues and most importantly, our young learners
• Enjoy being part of a high functioning Team that is delivering a ground-breaking IT Strategy, in Education

The Palladian Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. A satisfactory DBS check is required for this post prior to commencement. The postholder will be expected to contribute to the protection of children as appropriate, in accordance with any agreed policies and/or guidelines, reporting any issues or concerns to their immediate line manager.