Estates Helpdesk Operator – CAFM & MS Office

NHS; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare provider in Manchester seeks a dedicated Business Support and Helpdesk Officer to ensure smooth operations for clients. This role involves providing help-desk services, utilizing CAFM systems for communication, and efficiently managing inquiries while maintaining confidentiality. Ideal candidates should be tech-savvy, possess strong communication skills, and demonstrate problem-solving abilities. A minimum of A-level or equivalent experience and familiarity with MS Office packages is required. Join and thrive in an inclusive environment that values teamwork and professional development.

Qualifications

• Experience in a CAFM helpdesk system and administrative setting.
• Proven ability to manage priorities under pressure.
• Experience maintaining filing systems.

Responsibilities

• Provide a help-desk service for EFM colleagues, wards, and contractors.
• Communicate work via CAFM systems efficiently.
• Professionally handle queries from visitors.

Skills

MS Office proficiency

Problem-solving

Effective communication

Ability to work under pressure

Education

A level / equivalent or relevant experience

NVQ/diploma in administration or business level 4

Tools

CAFM system

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

A prominent healthcare provider in Manchester seeks a dedicated Business Support and Helpdesk Officer to ensure smooth operations for clients. This role involves providing help-desk services, utilizing CAFM systems for communication, and efficiently managing inquiries while maintaining confidentiality. Ideal candidates should be tech-savvy, possess strong communication skills, and demonstrate problem-solving abilities. A minimum of A-level or equivalent experience and familiarity with MS Office packages is required. Join and thrive in an inclusive environment that values teamwork and professional development.