Hybrid Service Desk Engineer — London (ServiceNow)

Akkodis; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent tech firm in the City of London is seeking an experienced Service Desk Engineer for a 6-month hybrid role. You will provide first-line support to all employees and manage hardware assets. Ideal candidates will have 2-6 years of IT support experience, proficiency in ServiceNow, and excellent customer service skills. This position is crucial for minimizing downtime and ensuring efficient IT operations across the business.

Qualifications

• 2-6 years of experience in a Service Desk / IT Support role.
• Experience with laptop builds and strong understanding of Hardware Asset Management.
• Excellent customer service skills required.

Responsibilities

• Provide 1st line support for all employees across EMEA.
• Act as point of contact for incidents and service requests.
• Manage on/off-boarding processes for employees.

Skills

Customer service skills

ServiceNow

Hardware Asset Management

Laptop builds

Tools

ServiceNow

Windows 11

ITIL

Job description

A prominent tech firm in the City of London is seeking an experienced Service Desk Engineer for a 6-month hybrid role. You will provide first-line support to all employees and manage hardware assets. Ideal candidates will have 2-6 years of IT support experience, proficiency in ServiceNow, and excellent customer service skills. This position is crucial for minimizing downtime and ensuring efficient IT operations across the business.