Customer Service Helpdesk Operator - 1st Line Support

Bauer Media Outdoor; Bolton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading outdoor digital signage provider based in Bolton is looking for a Customer Service Helpdesk Operator. In this role, you will be responsible for providing first-line support to customers across the UK and Europe via telephone. Strong analytical and communication skills are essential, along with previous experience in a customer service role. This position offers competitive salary, flexible working, and various employee benefits, including healthcare and a bonus scheme.

Benefits

Competitive Salary

25 days holidays plus bank holidays

Flexible working

Bonus scheme

Standard workplace pension

Healthcare Cash Plan

Employee Assistant Programme

Free parking with electric charging points

Social events and activities

Qualifications

• Previous experience in a telephone-based role is required.
• Strong customer service skills are essential.
• Experience using IT software and Microsoft packages is needed.

Responsibilities

• Provide 1st line customer support via telephone.
• Diagnose problems and log faults effectively.
• Interact with client support teams and engineers.

Skills

Telephone customer service

Analytical skills

Communication skills

IT software proficiency

Attention to detail

Ability to meet deadlines

Experience in IT Support

French language skills

Tools

Microsoft Office

Job description

A leading outdoor digital signage provider based in Bolton is looking for a Customer Service Helpdesk Operator. In this role, you will be responsible for providing first-line support to customers across the UK and Europe via telephone. Strong analytical and communication skills are essential, along with previous experience in a customer service role. This position offers competitive salary, flexible working, and various employee benefits, including healthcare and a bonus scheme.