Estates Helpdesk Operator – CAFM & MS Office

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prestigious healthcare foundation in Manchester is seeking a Business Support and Helpdesk Officer to provide essential support to clients. The role involves delivering high-quality helpdesk services, utilizing CAFM systems for effective communication, and maintaining confidentiality in all interactions. Ideal candidates will have experience in administrative settings and possess strong problem-solving and communication skills. Competitive salary of £24,937 to £26,598 per annum offered for this vital position within the team.

Qualifications

• Experience in a CAFM helpdesk system and administrative setting.
• Ability to work under pressure and manage priorities.
• Previous experience in an NHS administrative setting.

Responsibilities

• Provide help-desk service for EFM team and contractors.
• Record work and monitor workflow via CAFM system.
• Liaise with staff and stakeholders in person and via phone.

Skills

MS Office proficiency

Problem-solving

Communication skills

Team collaboration

Education

A level or equivalent

RSA level 3 or NVQ/diploma in administration or business level 4

Evidence of professional development

Tools

CAFM systems

Electronic filing systems

Job description

A prestigious healthcare foundation in Manchester is seeking a Business Support and Helpdesk Officer to provide essential support to clients. The role involves delivering high-quality helpdesk services, utilizing CAFM systems for effective communication, and maintaining confidentiality in all interactions. Ideal candidates will have experience in administrative settings and possess strong problem-solving and communication skills. Competitive salary of £24,937 to £26,598 per annum offered for this vital position within the team.