IT Operations Manager: Lead Infrastructure & Service Desk

Arcas Technology Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic organisation in Greater London is seeking an experienced IT Operations Manager to lead infrastructure, support, and service desk teams. The role focuses on managing third-party suppliers and ensuring operational excellence. Candidates should have proven experience in IT Operations, strong skills in Active Directory, Office 365, network administration, and a solid understanding of cybersecurity management. This strategic role involves leading a team, aligning IT strategies with business goals, and enhancing service delivery.

Qualifications

• Proven experience managing IT Operations teams.
• Strong knowledge of Active Directory and Office 365 administration.
• Network administration experience (TCP / IP, DNS, WAN / LAN / Wi‑Fi).
• Experience supporting both Windows and macOS environments.
• Demonstrated ability to manage IT budgets and third-party suppliers.
• Strong interpersonal and service delivery skills.
• Advanced technical knowledge of enterprise systems and productivity tools.
• Demonstrated experience managing cybersecurity operations.

Responsibilities

• Lead the internal helpdesk, ensuring exceptional technical support.
• Coach and manage the IT Operations team to uphold service excellence.
• Develop and maintain support processes for incident and problem resolution.
• Oversee planning and delivery of infrastructure services.
• Maintain and evolve infrastructure documentation and policies.
• Identify and implement enhancements based on performance trends.
• Ensure robust data security, backup, and recovery operations.
• Manage third-party contracts and budgets for value and SLA compliance.
• Build relationships with internal stakeholders and external suppliers.
• Lead R&D into new technologies aligned with strategic goals.

Skills

Managing IT Operations teams

Active Directory administration

Office 365 administration

Network administration

Windows support

macOS support

IT budget management

Service delivery skills

Cybersecurity management

ISO27001 compliance

Job description

A dynamic organisation in Greater London is seeking an experienced IT Operations Manager to lead infrastructure, support, and service desk teams. The role focuses on managing third-party suppliers and ensuring operational excellence. Candidates should have proven experience in IT Operations, strong skills in Active Directory, Office 365, network administration, and a solid understanding of cybersecurity management. This strategic role involves leading a team, aligning IT strategies with business goals, and enhancing service delivery.