IT Service Desk Placement Year 2026

Wanstor Limited; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services provider is offering a University Placement Year for a Service Desk Analyst starting in Summer 2026. This role involves providing first-line IT support, delivering excellent customer service, and managing client requests. Ideal candidates should be currently studying at university with a strong interest in IT and technology, along with good communication and organizational skills. The company promotes a collaborative environment with generous leave and continuous learning opportunities.

Benefits

24 days annual leave plus Bank Holidays

Regular learning sessions

2 paid volunteer days annually

Social events

Health and wellbeing programs

Qualifications

• Must be studying at a university during placement year starting summer 2026.
• Interest in technology through degrees or projects.
• Willingness to learn about ITIL frameworks.

Responsibilities

• Provide IT support at a 1st line level.
• Deliver proactive customer service.
• Assist customers via phone, live chat, and email.

Skills

Interest in IT and technology

Basic understanding of IT support concepts

Good communication skills

Organizational skills

Positive attitude

Flexibility to work shifts

Education

Currently studying at university

Job description

A leading IT services provider is offering a University Placement Year for a Service Desk Analyst starting in Summer 2026. This role involves providing first-line IT support, delivering excellent customer service, and managing client requests. Ideal candidates should be currently studying at university with a strong interest in IT and technology, along with good communication and organizational skills. The company promotes a collaborative environment with generous leave and continuous learning opportunities.