Service Desk Team Lead: Hands-On & People Leader

Verus Recruitment; England; On-site; GBP 28,000 - 34,000; Full time

Job summary

A recruitment agency in the UK is seeking a Service Desk Team Leader based in Sheffield. This role involves technical work, team leadership, and customer service management. The ideal candidate should have a strong technical background, excellent communication skills, and experience supporting Microsoft environments. The position offers a competitive salary of £28,000 to £34,000 based on experience, along with benefits such as 21 days holiday plus bank holidays, and opportunities for personal development.

Benefits

21 days holiday plus bank holidays

Your birthday off

Westfield Health after one year

Two hours each week protected for personal development

Regular training including paid Microsoft exams

Modern office with free parking

Qualifications

• Strong technical background supporting Microsoft and network environments.
• Knowledge of DNS, DHCP, TCP/IP, virtualisation and Active Directory.
• Experience configuring Exchange, RDP, VPNs, firewalls and routers.

Responsibilities

• Acting as the first point of escalation for engineers.
• Coaching and supporting the team with their technical development.
• Helping maintain and configure client networks following best practice.

Skills

Technical background supporting Microsoft environments

Knowledge of DNS, DHCP, TCP/IP

Experience with virtualisation and Active Directory

Strong problem solving skills

Confident communication

Job description

A recruitment agency in the UK is seeking a Service Desk Team Leader based in Sheffield. This role involves technical work, team leadership, and customer service management. The ideal candidate should have a strong technical background, excellent communication skills, and experience supporting Microsoft environments. The position offers a competitive salary of £28,000 to £34,000 based on experience, along with benefits such as 21 days holiday plus bank holidays, and opportunities for personal development.