Desktop Support jobs in Singapore

We are looking to recruit a highly service focused Desktop Support Engineer for the resolution of customer PC related incidents, requests, or changes as per the established Service Level Agreements.

1. Troubleshoot and resolve PC incidents.
2. Perform IMAC hardware and software maintenance and support.
3. Coordinate with break or fix vendor for hardware repair.
4. Have a good understanding of the IT processes and procedures.
5. Assist and work closely with SSO on IT security issues and virus eradication efforts.

1. Experience on an IT Service Desk is a plus.
2. Knowledge and experience in the use of ticketing systems preferred.
3. Experience working within an IT customer service focused environment.
4. Minimum 2 years on-site support experience supporting multiple operating systems.
5. In-depth knowledge of Microsoft PC applications.
6. In-depth knowledge of PC hardware and software support.
7. Ability to troubleshoot and resolve PC hardware and software incidents.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.