EV Service Desk & Operations Manager

MECS Communications Limited; Guildford; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading EV solutions provider is seeking a motivated Service Desk Manager to oversee operations in Guildford. This hybrid role involves managing customer escalations, planning deployments, and leading a team to enhance service delivery. The ideal candidate should have a solid IT background, experience in JIRA, and a commitment to improving operational processes. This is an excellent opportunity to support sustainability goals in a growing sector with competitive salary and benefits.

Qualifications

• Experience managing Service Desk/Operations in an IT environment.
• Proven background in using JIRA for project management.
• Strong analytical skills to improve performance and processes.

Responsibilities

• Planning deployments of products across the UK.
• Managing JIRA for customer faults/escalations.
• Ensuring smooth operation of SaaS solutions.

Skills

ITIL

Customer Facing

Jira

Project Management

Operational Processes

SaaS Solutions

Tools

MS Project

Job description

A leading EV solutions provider is seeking a motivated Service Desk Manager to oversee operations in Guildford. This hybrid role involves managing customer escalations, planning deployments, and leading a team to enhance service delivery. The ideal candidate should have a solid IT background, experience in JIRA, and a commitment to improving operational processes. This is an excellent opportunity to support sustainability goals in a growing sector with competitive salary and benefits.