Service Desk Team Lead: SLA-Driven, Client-Facing

Total Integrated Solutions Ltd; East Midlands; On-site; GBP 30,000 - 35,000; Full time

Job summary

A service operations company in the East Midlands is looking for a candidate to coordinate service requests and ensure customer satisfaction. This role involves logging service calls, liaising with engineers, and providing status updates to clients. Ideal candidates should possess excellent communication skills and the ability to manage multiple priorities. The position offers a supportive workplace and competitive salary between £30,000 - £35,000 depending on experience, along with various benefits.

Benefits

Difference Maker Awards

Pension Scheme

Holiday Buy Scheme

Life and Accident Insurance

Medical Cash Plan

Cycle to Work

23 days holiday increasing to 27 days plus 8 bank holidays

Birthday holiday

Employee Assistance Program

Qualifications

• Industry knowledge is desirable.
• Experience in using CRM or maintenance management systems.

Responsibilities

• Log and distribute service calls in line with SLAs.
• Monitor job scheduling and progress.
• Liaise with site engineers for timely updates.
• Provide weekly status reports to clients.
• Act as a point of contact for customers.

Skills

Highly organised

Excellent written and verbal communication skills

Confident building relationships

Proactive and adaptable

Calm under pressure

Strong team player

Excellent time management

Commitment to continuous learning

Tools

CRM or maintenance management systems

Job description

A service operations company in the East Midlands is looking for a candidate to coordinate service requests and ensure customer satisfaction. This role involves logging service calls, liaising with engineers, and providing status updates to clients. Ideal candidates should possess excellent communication skills and the ability to manage multiple priorities. The position offers a supportive workplace and competitive salary between £30,000 - £35,000 depending on experience, along with various benefits.