IT Operations Lead: Service Desk & Cloud (12‑Month Contract)

Harrison Holgate; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A London Market insurance business is seeking an experienced IT Support Engineer to manage day-to-day IT operations on a 12-month fixed-term contract. You will oversee the IT Support team, ensuring service standards are met while managing IT infrastructure and cloud platforms including Microsoft 365 and Azure AD. The ideal candidate should have strong IT management experience and technical expertise across various systems. Excellent communication and leadership skills are essential for this role.

Qualifications

• Proven experience in IT management or senior IT support roles within a corporate environment.
• Strong technical expertise in Microsoft 365, Windows, networking, and security.
• Excellent communication, leadership, and problem-solving skills.

Responsibilities

• Manage and develop the IT Support team to meet SLA and service standards.
• Act as the escalation point for complex technical issues and incidents.
• Oversee IT infrastructure, hardware, and cloud platforms.

Skills

IT management

Leadership

Problem-solving

Technical expertise in Microsoft 365

Networking

Security

Education

Relevant IT certifications (e.g., Microsoft, CompTIA, ITIL)

Tools

Microsoft 365

Azure AD

Job description

A London Market insurance business is seeking an experienced IT Support Engineer to manage day-to-day IT operations on a 12-month fixed-term contract. You will oversee the IT Support team, ensuring service standards are met while managing IT infrastructure and cloud platforms including Microsoft 365 and Azure AD. The ideal candidate should have strong IT management experience and technical expertise across various systems. Excellent communication and leadership skills are essential for this role.