Service Desk Manager — 24/7 IT Support (SC Cleared)

Corriculo; Long Lee; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading MSP provider is seeking a Service Desk Manager to manage a skilled team delivering high-quality IT support across the UK. This hands-on leadership role involves overseeing incident management, service delivery, and driving continuous improvement within a 24/7 support environment. The ideal candidate will have strong experience leading customer-facing IT support teams and must be eligible for Security Clearance (SC). This role is primarily onsite with occasional client visits.

Qualifications

• Proven experience leading customer-facing IT support teams.
• Knowledge of IT service management best practices.
• Eligibility for Security Clearance (SC).

Responsibilities

• Lead a technical team providing exceptional support.
• Oversee incident management and service delivery.
• Drive process improvement for better service standards.

Skills

Leadership in IT support

Strong technical knowledge

Incident management

Service delivery

Job description

A leading MSP provider is seeking a Service Desk Manager to manage a skilled team delivering high-quality IT support across the UK. This hands-on leadership role involves overseeing incident management, service delivery, and driving continuous improvement within a 24/7 support environment. The ideal candidate will have strong experience leading customer-facing IT support teams and must be eligible for Security Clearance (SC). This role is primarily onsite with occasional client visits.