Service Desk Pro: First-Line IT Support

Ki; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading algorithmic insurance carrier in Greater London is looking for a Service Desk Analyst. In this hands-on role, you will ensure the smooth delivery of technical support, logging and resolving incidents while maintaining a strong focus on customer satisfaction. This position requires prior experience in IT support, proficiency in Microsoft 365, and excellent communication skills. You will contribute to ongoing improvements in service delivery and develop your technical abilities in a fast-paced environment.

Benefits

Competitive remuneration and benefits

Recognition for extraordinary efforts

Qualifications

• Previous experience in a similar Service Desk or IT Support role.
• Proficient in Microsoft 365 administration and support.
• Experience with Windows and macOS desktop environments.
• Familiar with ITSM tools for ticketing and incident management.
• Basic understanding of Azure Active Directory.

Responsibilities

• Log, triage, and resolve service requests and incidents within SLAs.
• Act as the first point of contact, providing guidance for smooth resolution.
• Follow ITIL-aligned procedures and maintain accurate ticket records.
• Create and update knowledge base articles to support team learning.
• Partner with internal teams to resolve escalations and ensure support.

Skills

Technical Support

Customer Service

Communication

Problem-Solving

Collaboration

Tools

Microsoft 365

Freshservice

Microsoft Intune

Job description

A leading algorithmic insurance carrier in Greater London is looking for a Service Desk Analyst. In this hands-on role, you will ensure the smooth delivery of technical support, logging and resolving incidents while maintaining a strong focus on customer satisfaction. This position requires prior experience in IT support, proficiency in Microsoft 365, and excellent communication skills. You will contribute to ongoing improvements in service delivery and develop your technical abilities in a fast-paced environment.