Remote-Eligible Service Desk Analyst – 1st/2nd Line Support

Trades Workforce Solutions; United Kingdom; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer. This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passion and experience in a support environment. You'll be responsible for troubleshooting issues with tools such as Office365, Windows, and SharePoint while working collaboratively in a small team. The right attitude and strong communication skills are essential for success in this position.

Benefits

Pension

Healthcare

Benefits

Qualifications

• Experience within a 1st/2nd line role.
• Experience troubleshooting issues across Office 365, SharePoint, Teams, Azure AD.
• Experience with Windows.

Responsibilities

• Work in a small team providing technical support.
• Communicate effectively with clients regarding IT issues.
• Help troubleshoot and resolve technical problems.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Organisation skills

Tools

Office365

Windows

SharePoint

Azure AD

Teams

Exchange

Job description

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer. This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passion and experience in a support environment. You'll be responsible for troubleshooting issues with tools such as Office365, Windows, and SharePoint while working collaboratively in a small team. The right attitude and strong communication skills are essential for success in this position.