Service Desk jobs in Canada
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Hybrid Service Desk Engineer — London (ServiceNow)
Job summary
A prominent tech firm in the City of London is seeking an experienced Service Desk Engineer for a 6-month hybrid role. You will provide first-line support to all employees and manage hardware assets. Ideal candidates will have 2-6 years of IT support experience, proficiency in ServiceNow, and excellent customer service skills. This position is crucial for minimizing downtime and ensuring efficient IT operations across the business.
Qualifications
- 2-6 years of experience in a Service Desk / IT Support role.
- Experience with laptop builds and strong understanding of Hardware Asset Management.
- Excellent customer service skills required.
Responsibilities
- Provide 1st line support for all employees across EMEA.
- Act as point of contact for incidents and service requests.
- Manage on/off-boarding processes for employees.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.