Service Desk IT Technician – Hybrid Role with SC Clearance

TipTopJob; Cardiff; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A national charity organization in Cardiff is looking for a Service Desk Support Analyst to provide 1st and 2nd line support to around 1200 staff. The role requires experience in a Microsoft environment, including Active Directory and technical troubleshooting. The position offers a salary of GBP 26,150, hybrid working options, and a range of benefits. Security clearance is necessary, reflecting the organization's commitment to public service and safety.

Benefits

Pension

Life assurance

25 days annual leave

Season ticket loans

Cycle to work scheme

Qualifications

• Prior Service Desk experience in a Microsoft environment.
• Experience with Windows Active Directory management.
• Ability to troubleshoot hardware issues.

Responsibilities

• Provide 1st and 2nd line support for 1200 staff.
• Manage ticket logging and track incidents.
• Ensure effective communication with users.

Skills

1st / 2nd line Service Desk support experience

Microsoft Active Directory and EntraID (Azure)

Hardware setup and troubleshooting

Network support and configuration

Microsoft Windows 10/11 and MS Office troubleshooting

Desktop and browser security

Voice Over IP telephony solutions

IT Service Management tools experience

Excellent communication skills

Job description

A national charity organization in Cardiff is looking for a Service Desk Support Analyst to provide 1st and 2nd line support to around 1200 staff. The role requires experience in a Microsoft environment, including Active Directory and technical troubleshooting. The position offers a salary of GBP 26,150, hybrid working options, and a range of benefits. Security clearance is necessary, reflecting the organization's commitment to public service and safety.