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Horsham District Council is looking for an experienced and proactive Senior Engineer to join its Customer and Digital Services team, supporting the technology requirements across the Council providing a technical, professional and customer focused service. This role is ideal for someone with a strong background in advanced technical support and infrastructure management, who thrives in a collaborative environment and enjoys solving complex IT challenges. You’ll be a key player in ensuring the stability, security, and performance of our IT systems, while supporting both day-to-day operations and strategic initiatives.

The team are office based, however hybrid working is available.

As a Senior Engineer you will provide expert 3rd line support, taking ownership of technical issues and service requests to deliver timely and effective resolutions. You’ll maintain our virtual infrastructure, overseeing patching, backups, and system upgrades, while monitoring and managing endpoint and server protection using tools such as Microsoft Defender to ensure systems are secure. A key aspect of the role involves supporting email security and deliverability, leveraging platforms like Mimecast to ensure robust protection and reliable communication across the organisation.

You’ll work closely with internal stakeholders and external suppliers to manage installations, upgrades, and changes to systems and services, offering expert advice and technical guidance throughout. Your responsibilities will also include supporting corporate IT services, with a strong focus on security and Microsoft technologies—including SharePoint and OneDrive. You’ll work alongside other IT colleagues, sharing knowledge and providing professional support to enhance team capability and service delivery.

To succeed as a Senior Engineer, you will have proven experience in a 3rd line support role. You should be confident working with virtualization technologies (such as VMware), Windows Server environments and cloud platforms like Azure. A solid understanding of networking fundamentals, backup software, endpoint protection, and Microsoft services is essential. Experience with Microsoft Defender, Mimecast, and email deliverability is highly desirable along with experience with SharePoint and OneDrive configuration and administration.

We’re looking for someone who thrives in a collaborative environment, communicates clearly, and enjoys solving complex technical challenges.

For an informal discussion about this role please call Graham Shail, Technology Platforms Manager on 01403 215119.

Applicants invited for interview will be asked to complete a Thomas’ Personal Profile Analysis (PPA) which provides a rapid and deep insight into behavioural preferences and communication style.

We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody. We encourage and support our employees to have a healthy work life balance by offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable. We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the Local Government Pension Scheme (LGPS), where the Council contributes circa 20% of pensionable salary. To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM), Master of Business Administration (MBA).

Visit our Jobs and careers page to find out more about Working for Horsham District Council and Our employment commitments.

If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.

Internal applicants, if you would like to apply for the role, please submit an expression of interest to HR@horsham.gov.uk explaining clearly how you meet the criteria and what you feel you can bring to the role.