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ICT ServiceDesk Manager: Service Delivery & On-Call
Job summary
An NHS Foundation Trust in Tees Valley is seeking an ICT Customer Services Manager to ensure effective IT service delivery across the organisation. The role involves managing the ICT ServiceDesk and ensuring compliance with ITIL standards while supporting staff and patients. Ideal candidates will have extensive ICT management experience, relevant qualifications, and excellent leadership skills. This is a fulltime position offering a chance to contribute to healthcare IT.
Qualifications
- Experience managing a busy ICT ServiceDesk with various technologies.
- Knowledge of best practices in Information and Communications Technologies.
- At least 5 years supporting and managing ICT.
Responsibilities
- Manage ICT ServiceDesk services Trustwide.
- Ensure effective coordination between IT teams.
- Produce timely reports on ICT team performance.
- Manage IT procurement, billing and inventory.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.