Manager It jobs in United Kingdom

Fully Remote

£57,500 + 10% on call allowance

The Senior Engineer role is a hands‑on technical position where you’ll act as a subject‑matter expert across Azure, providing advanced technical support, service improvement, and project delivery. You’ll work closely with the Team Lead, other engineers, and the wider Cloud Services Group to ensure consistent service delivery and technical excellence.

You’ll take ownership of complex incidents and requests, drive root‑cause analysis, and help improve the quality and reliability of managed services. The role supports the Team Lead by taking ownership of escalations, service improvement initiatives, and technical delivery tasks.

As a senior member of the team, you’ll be expected to work autonomously, coach and support other engineers, and help shape technical standards within the team.

• Act as an escalation point for complex technical issues across customer environments.
• Take ownership of high‑priority incidents and ensure timely resolution through effective coordination and technical troubleshooting.
• Deliver and contribute to service improvement initiatives, including automation, monitoring, and performance optimisation.
• Work alongside the Team Lead and other senior engineers to support project delivery, service transitions, and escalations.
• Coach and support engineers to develop their technical capability and troubleshooting approach.
• Participate in the paid on‑call rota, providing out‑of‑hours escalation support.
• Maintain and enhance certifications across core Microsoft technologies, staying current with new features and best practices.

• Strong hands‑on experience supporting Microsoft Azure environments.
• Proven ability to work autonomously, taking ownership of technical problems through to resolution.
• Excellent troubleshooting and diagnostic skills across cloud environments.
• Strong communication and documentation skills, able to articulate technical detail clearly to both technical and non‑technical audiences.
• Experience coaching peers and contributing to a collaborative, high‑performance culture.
• Understanding of operational governance, SLAs, and the commercial impact of technical decisions.
• Proven track record of delivery service improvement or automation initiatives.
• Experience working within formal change and incident management frameworks (e.g., ITIL).

• Expert knowledge of Microsoft Azure (IaaS, PaaS, governance, networking, and identity).
• AZ‑104 and AZ‑305 desirable.
• Skilled in scripting and automation (PowerShell required; Bicep/Terraform desirable).
• Experience with Azure monitoring and observability (Azure Monitor, Log Analytics, Datadog).
• Familiar with backup, disaster recovery, and business continuity tooling (Azure Backup, RSV, ASR).
• Strong working knowledge of networking concepts (VNets, VPNs, ExpressRoute, NSGs, Firewalls, WAFs, route tables).
• Experience with Azure networking at scale (VWAN, Private DNS Resolver, Private Link, and network troubleshooting using Network Watcher).
• Experience with Azure RBAC, PIM, and least‑privilege access design.
• Experience with Azure Storage and File Services, including Azure NetApp Files, snapshots, and backups.
• Understanding of Infrastructure as Code principles and deployment automation (ARM, Bicep, Terraform).
• Experience with Azure cost management and governance (budgets, policies, tagging standards).
• Experience with virtualisation platforms such as Hyper‑V, VMware, or vCloud.

• Experience with Azure API Management, including policy configuration and integration with Front Door and/or Application Gateway.
• Experience with Azure Front Door, Application Gateway, and Traffic Manager.
• Experience with automation frameworks such as Ansible or DSC.
• Experience with Azure DevOps pipelines.
• Linux administration.
• Supporting bespoke applications and customer‑specific services.
• Experience with Kubernetes or container‑based deployments.
• Basic SQL Server or Azure SQL administration.

Successful candidates will be required to undergo NPPV3 and SC background checks as part of the role. These are completed after starting employment.

Candidates may be required to support customer change windows or planned maintenance activities outside of core hours.